Job Description:
- We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.
At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
Are you ready to lead the digital transformation to create a more sustainable world?
If you are up to challenge your creativity and make an impact, we are excited to welcome you!
Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.
Schneider Electric is a Fortune 500 global enterprise operating a product-oriented infrastructure model structured around technical pillars (Network, Compute & Storage, Cloud, Automation, Monitoring) and supported by a broad ecosystem of strategic vendors. This model enables specialization and execution at scale, but also creates fragmentation risks across prioritization, standards, financial control, vendor management, and service performance.
To address these risks, the Global Infrastructure Service Delivery (GISD) is establishing a Transversal Governance Team whose mission is to govern, assure, standardize, prioritize, and escalate — not to become a second operations organization or a reporting factory. Governance defines direction and control; pillars retain delivery ownership.
The ITSM & Vendor Management Specialist is a hybrid, high-impact role that bridges service performance (ITSM) discipline with strategic vendor oversight. The role ensures enterprise-first outcomes, actionable transparency, and effective cross-functional integration with Procurement, Finance, Legal, Security, Enterprise Architecture, and the GTS PMO.
While this role combines responsibilities across both ITSM and Vendor Management, we are not seeking a deep subject matter expert in every area. We are looking for a professional with solid experience in one or both disciplines, strong learning agility, adaptability to change, and a willingness to grow alongside a newly established Governance Team.
This is a governance-focused position rather than a hands-on infrastructure operations role. The successful candidate will influence outcomes through collaboration, service governance, performance management, and stakeholder engagement across multiple technical pillars.
What will you do?
Key Responsibilities
A. ITSM / Service Performance, Quality & Continuous Improvement
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Own and publish the consolidated Infrastructure KPI / SLA Dashboard and monthly Infrastructure Availability & Reliability Report (uptime, MTTR, MTBF, unplanned downtime), ensuring data quality, actionable insights, and timely reporting across all pillars. Maintain the Major Incident & Post-Mortem Register (P1/P2), driving root-cause analysis governance and preventive-action follow-through.
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Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow.
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Drive Continuous Service Improvement (CSI) initiatives, tracking benefit realization and presenting outcomes to leadership.
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Govern aggregate service health; partner with pillar operations teams which remain accountable for instrumenting their domains.
B. Vendor & Contract Management
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Produce Vendor Performance Scorecards and coordinate Quarterly Business Reviews (QBRs) and Annual Business Reviews (BRs) for strategic vendors, assessing SLA attainment, delivery quality, responsiveness, strategic alignment, risks, and improvement opportunities.
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Act as the single point of governance for assigned strategic vendor relationships, fostering executive engagement while surfacing risks, issues, and opportunities to Infrastructure leadership.
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Operate the SLA Breach & Remediation Tracker, driving vendor accountability, corrective-action plans, penalty/credit follow-up, and escalation of material service issues.
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Support RFPs, sourcing events, contract negotiations, and renewal planning in partnership with Procurement and Legal, ensuring auditable sourcing decisions and preventing unfavorable auto-renewals.
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Identify vendor consolidation, optimization, and cost-efficiency opportunities across the supplier portfolio, supporting financial, operational, and strategic objectives.
Key Deliverables
Deliverable
Area
Periodicity
Primary Consumers
Infrastructure KPI / SLA Dashboard
ITSM
Real-time (report monthly)
Head of Infrastructure, Pillar Leads, Pillar Operations, Business Units
Major Incident & Post-Mortem Register
ITSM
Monthly
Head of Infrastructure, Pillar Leads, Pillar Operations, Service Desk
Infrastructure Availability & Reliability Report
ITSM
Monthly
Head of Infrastructure, Pillar Leads, Business Units
Master Vendor Portfolio Register
Vendor Mgmt
Monthly update
Head of Infrastructure, Pillar Leads, Procurement, Legal
Vendor Performance Scorecard
Vendor Mgmt
Quarterly
Head of Infrastructure, Pillar Leads, Procurement
Strategic Vendor Review Report (QBR output)
Vendor Mgmt
Quarterly
Head of Infrastructure, Pillar Leads, Procurement
Annual Business Review (BR output)
Vendor Mgmt
Annual
Head of Infrastructure, Pillar Leads, Procurement
RFP / Sourcing Decision Records
Vendor Mgmt
Per event
Head of Infrastructure, Procurement, Finance, Legal
(External) English Qualifications:
What qualifications will make you successful for this role?
Required Skills and Qualifications
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Bachelor's degree in Computer Science, Engineering, IT, or a related discipline.
6–8+ years of experience in IT infrastructure, governance, service management, vendor management, or related technology functions, including exposure to ITSM and/or vendor governance activities.
Proven ability to collaborate across complex organizations, influence stakeholders without direct authority, and build alignment across cross-functional teams.
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ITIL v4 Foundation certification required.
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Hands-on expertise with ServiceNow (ITSM, ITOM, modules).
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Proven track record defining SLAs/KPIs and building executive-grade dashboards (Tableau strongly preferred).
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Solid contract lifecycle management experience: drafting input, renewals, SLA enforcement, exit clauses.
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Demonstrated experience negotiating with and managing hyperscalers and tier-1 infrastructure vendors (Cisco, Microsoft, AWS, Broadcom, AT&T, or equivalent).
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Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization.
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Strong cross-functional collaboration skills working with global teams in Procurement, Finance, Legal, Security, and pillar architecture/operations leads.
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Excellent written and executive-level verbal communication in English.
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Analytical, data-driven, and outcome-oriented mindset; comfortable challenging stakeholders constructively.
Preferred Qualifications
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COBIT 2019, ISO/IEC 20000, or IAOP Certified Outsourcing Professional (COP).
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Foundational level of knowledge of ServiceNow (SNOW).
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FinOps Certified Practitioner.
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Prior experience in Fortune 500 / multinational infrastructure environments.
Key Stakeholders & Interfaces
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Head of Infrastructure / Infrastructure Services Director
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Pillar Leads (Network, Compute & Storage, Cloud, Automation, Monitoring)
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Pillar Operations Teams
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Procurement
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Legal
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Finance Business Partners
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GTS PMO (Project Management Organization)
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Service Desk
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Strategic Vendors (Cisco, Microsoft, AWS, Broadcom, AT&T, etc.)
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Sustainability Leads
Success Metrics / KPIs (First 12 Months)
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100% of tier-1 vendor QBRs executed on schedule with documented outcomes.
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On-time monthly delivery of the consolidated KPI/SLA Dashboard with > 95% data quality.
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Master Vendor Portfolio Register kept fully current with monthly refresh cycles.
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Demonstrable cost savings via renegotiation, consolidation, or optimization (target: 3–5% of in-scope contract value).
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Measurable improvement of MTTR on P1/P2 incidents vs prior baseline.
What will you get?
We adapt to you:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!
From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you:
With Career Hub, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.
Let us know about you, apply today!
#LI-NB2
DIGINFR24
Local Benefits (English):
Grade 8
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
