15 publicaciones de empleo destacadas de technical support representative en catalunya (¡Están contratando!)

Account Based Renewals Rep, DACH
Autodesk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Inglés
- Gestión del tiempo
8d
Director, AI Product Management
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Informática
- Oficina
5d
WW Instant On RTM Sales Program Manager, HPE Networking
Hewlett Packard Enterprise —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Máster
- Grado
Client Services - Egypt
Giesecke+Devrient —El Prat de Llobregat, Barcelona provincia
- Jornada completa
6d
Director, Enterprise AI Platforms
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- DevOps
- Oficina
Medical Director, Patient Safety Physician
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Doctorado
- Oficina
11d
Senior AI Platform Engineer
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Azure
- Doctorado
5h
Regulatory Affairs Director
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Microsoft Excel
- Liderazgo
7h
Senior Director - Enterprise AI Platforms
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Azure
- Informática
Technical Support Specialist
UL Solutions —Barcelona, Barcelona provincia
- Español
- Informática
- Solución de problemas de software
17h
Customer Support Coordinator
Zeitview —Barcelona, Barcelona provincia
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
1d
Network Security Engineer
Grifols SA —Parets del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Informática
- Inglés
1d
ECAD Trainee
Idneo —Mollet del Vallès, Barcelona provincia
- Microsoft Excel
- Inglés
- Contrato en prácticas
Solicitud rápida
11h
Senior AI Operations Engineer
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Azure
- Informática
13h
Associate Director, Enterprise Architect Network Security
Novartis —Barcelona, Barcelona provincia
- Jornada completa
- Habilidades de presentación
- Ciencias empresariales
13h

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Account Based Renewals Rep, DACH

Autodesk -
Barcelona, Barcelona provincia

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Detalles del empleo

Jornada completa
Hace 8 días

Cualificaciones

CRM software
Francés
Inglés
Paquetería
Italiano
Alemán
Gestión del tiempo

Descripción completa del empleo

The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.

Key Responsibilities

Execute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution
Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently
Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross-functional strategies
Monitor Auto-Renewal Status: Track and intervene when auto-renewals are disabled to prevent churn
Customer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution
Provide Feedback: Share insights into products and packaging based on customer interactions

Skills

Time Management: Efficiently manage high-volume renewal cycles and optimize workflows
Customer First: Prioritize customer satisfaction and retention through proactive engagement and policy development
Communication: Apply and lead communication strategies to secure renewals and influence stakeholders
Negotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques
Technical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions
Languages: Fluent German and English required, French & Italian would be a plus

Performance Metrics

Renewal rate and retention metrics
Volume and value of seat expansions
Timeliness and accuracy of renewal execution
CRM usage efficiency and automation adoption
Customer satisfaction and feedback scores
Churn prevention and upsell signal identification

Collaboration Requirements

AE Engagement: Collaborate with Account Executives (AEs) to identify and execute cross-sell and expansion opportunities at time of renewals
Customer Success: C ollaborate with Customer Success Managers (CSMs) to identify and execute customer retention and adoption methods, as appropriate with Autodesk-led post sales engagements
Partner Engagement: Provide support to partners, escalating from light-touch assistance to strategic influence
Insight Sharing: Communicate churn risks, renewal blockers, and upsell signals across teams and geographies
Mentorship and Influence: Mentor junior team members and influence organizational practices and policies

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Account Based Renewals Rep, DACH

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Director, Enterprise AI Platforms

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Senior Director - Enterprise AI Platforms

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Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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