20 publicaciones de empleo destacadas de customer service agent en madrid, md (¡Están contratando!)

Technical Account Manager
Vonage —Madrid, Madrid provincia
- Teletrabajo
- Informática
- Ventas
- Hospital
- Seguro de vida
- Plan de pensiones
Solicitud rápida
German-Speaking Agent for Hospitality Industry – Relocation to Greece
RDN CONS —Madrid, Madrid provincia
- De 20.000 € a 23.000 € al año
- Teletrabajo
- Inglés
Solicitud rápida
4d
.NET Technical Lead
Creatio —Madrid, Madrid provincia
- Teletrabajo
- Oracle
- Inglés
- APIs
Solicitud rápida
AI Architect, Finance
Shopfully —Madrid, Madrid provincia
- Horas extra
- Trabajo híbrido
- Azure
- Sistemas ERP
- Inglés
Solicitud rápida
Senior Technical Artist
Monks —Madrid, Madrid provincia
- Inglés
- C++
- Python
Solicitud rápida
Freelance Language & Culture Project Manager
Monks —Madrid, Madrid provincia
- Teletrabajo
- Project management
- Marketing
Solicitud rápida
8d
Station Manager
Europcar —Leganés, Madrid provincia
- Jornada completa
- Servicio al cliente
- Liderazgo
Lead Deployment Engineer
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Oracle
- Informática
- Inglés
- Vacaciones pagadas
13d
Senior Manager - Data Science (Martech/CRM)
Wunderman Thompson MAP —Madrid, Madrid provincia
- CRM software
- Azure
- Salesforce
Key Account Manager
Solera —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Negociación
Software Engineer - Cloud Platform Infrastructure (EMEA)
Qdrant —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Azure
- Inglés
- AWS
- Seguro dental
- Seguro oftalmológico
Solicitud rápida
Senior Software Engineer C++ (Endpoint Agent, OS internals)
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- Sistema operativo Windows
- Vacaciones pagadas
- Seguro oftalmológico
Solicitud rápida
Senior Machine Learning Engineer
Getnet —Madrid, Madrid provincia
- Trabajo híbrido
- Azure
- Doctorado
- Informática
- Seguro dental
- Seguro de vida
Solicitud rápida
6d
DevOps Engineer CI/CD
dLocal —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- DevOps
- Scripting
- Inteligencia artificial
Solicitud rápida
7d
Community Manager
Monks —Madrid, Madrid provincia
- Inglés
- Project management
Solicitud rápida
Business Systems & AI Architect
Nexthink —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Azure
- Oficina
- Máster
- Vacaciones pagadas
- Seguro oftalmológico
Solicitud rápida
Principal / Lead Deployment Architect
Celonis —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Oficina
- Vacaciones pagadas
13d
Strategic Value Engineer (Presales)
BLP Digital AG —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Sistemas ERP
- Inglés
- Máster
6d
Senior Data Engineer
Keyrock —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- DevOps
- SQL
- Python
Forward Deployed Engineer
InteractiveAI —Madrid, Madrid provincia
- De 70.000 € a 100.000 € al año
- Jornada completa
- Azure
- Salesforce
- Máster
Solicitud rápida

Quiero recibir la alerta de empleo más reciente de customer service agent en madrid, md

Al iniciar sesión en tu cuenta, aceptas las Condiciones del servicio de SimplyHired, nuestra Política sobre cookies y nuestra Política de privacidad.

Explorar empleos en más ubicaciones

customer service agent jobs near madrid, md

Empleos de Data Engineer en Madrid, Madrid Provincia

Empleos de Devops Engineer en Madrid, Madrid Provincia

Empleos de Automation Architect en Madrid, Madrid Provincia

Empleos de Community Manager en Madrid, Madrid Provincia

Empleos de Customer Success Manager en Madrid, Madrid Provincia

Empleos de Key Account Manager en Madrid, Madrid Provincia

Empleos de Software Engineer en Madrid, Madrid Provincia

Empleos de Engineer en Madrid, Madrid Provincia

Empleos de Cloud Engineer en Madrid, Madrid Provincia

Empleos de Junior Data Analyst en Barcelona, Barcelona Provincia

Empleos de Data Engineer en Palma De Mallorca, Illes Balears Provincia

Empleos de Data Engineer en Barcelona, Barcelona Provincia

Empleos de Junior Ai Engineer en Madrid, Madrid Provincia

Empleos de Devops Engineer en Barcelona, Barcelona Provincia

Empleos de Devops Engineer en Sant Cugat Del Vallès, Barcelona Provincia

Empleos de Project Engineer en Montornès Del Vallès, Barcelona Provincia

Empleos de Software Architect en Valencia Provincia

Empleos de Qa Automation en Madrid, Madrid Provincia

Empleos de Qa Automation en Valencia, Valencia Provincia

Empleos de Architect Junior en Barcelona Provincia

Technical Account Manager

Vonage -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Beneficios

Seguro de vida
Plan de pensiones

Cualificaciones

Informática
Ventas
Grado
SDKs
REST
APIs
Cloud
Gestión de cuentas

Descripción completa del empleo

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure, allowing them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

As a Technical Account Manager, you will be the trusted advisor and strategic partner for a portfolio of enterprise accounts, driving platform adoption, long-term value, and revenue growth. This role demands a strong technical foundation; you must be fluent in APIs, comfortable in developer-facing conversations, and ideally bring hands-on experience from the CPaaS industry. You don't just bridge the gap between technical complexity and business outcomes, you live in both worlds simultaneously.

Your key responsibilities

Serve as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executives
Act as a credible technical voice in customer conversations, reviewing integration architectures, troubleshooting API implementations, and advising on best practices across Vonage's full product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify...)
Lead Quarterly Business Reviews (QBRs), proactively identify risks to customer health, and partner cross-functionally with Technical Experts, Product, and Engineering to resolve complex challenges
Own revenue and direct margin growth for your book of business, forecasting accurately and executing retention and expansion strategies
Develop outcome-driven success plans aligned to each customer's business objectives, driving measurable platform adoption and long-term ROI
Identify and develop upsell and cross-sell opportunities by connecting customer use cases to new or underutilised capabilities, working closely with Sales using usage data, health scores, and engagement metrics
Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while retaining full ownership of commercial outcomes

What you'll bring

Required:

5+ years of experience in Technical Account Management, Customer Success, or a similar strategic customer-facing role with a strong technical background in APIs or developer-facing products
Deep, hands-on knowledge of CPaaS or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication/Verify solutions
Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns, comfortable reading API documentation and engaging in technical troubleshooting alongside customers
Demonstrated track record of managing and growing complex enterprise accounts with significant ARR responsibility
Exceptional communication skills, able to hold in-depth technical conversations with developers and engineers, and translate those same concepts clearly for business and executive audiences
Data-driven mindset, proficient in using customer health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (Salesforce, Gainsight, or equivalent)
Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities

Experience we consider a plus:

Direct experience at a CPaaS provider (e.g., Vonage, Twilio, Sinch, Infobip, MessageBird) - this is a strong differentiator
Familiarity with conversational AI, chatbot platforms, or omnichannel engagement strategies
Knowledge of VoIP, SIP, or WebRTC protocols
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

How you'll benefit

Opportunity to make a significant impact on strategic customer experiences and business growth.
Competitive salary and meaningful career growth opportunities.
Private Medical Insurance (Adeslas).
Group Pension Plan (Generali).
Life Insurance and Group Personal Accident (VidaCaixa).
Ericsson Care Line.
Discretionary Time Off (DTO).

#LI-MW1

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Solicitud rápida

Refina tu búsqueda

customer service agent empleos en madrid, md

Technical Account Manager

German-Speaking Agent for Hospitality Industry – Relocation to Greece

.NET Technical Lead

AI Architect, Finance

Senior Technical Artist

Freelance Language & Culture Project Manager

Station Manager

Lead Deployment Engineer

Senior Manager - Data Science (Martech/CRM)

Key Account Manager

Software Engineer - Cloud Platform Infrastructure (EMEA)

Senior Software Engineer C++ (Endpoint Agent, OS internals)

Senior Machine Learning Engineer

DevOps Engineer CI/CD

Community Manager

Business Systems & AI Architect

Principal / Lead Deployment Architect

Strategic Value Engineer (Presales)

Senior Data Engineer

Forward Deployed Engineer

Quiero recibir la alerta de empleo más reciente de customer service agent en madrid, md

Related Searches

Explorar empleos en más ubicaciones

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs

Why this role matters

Your key responsibilities

What you'll bring

How you'll benefit

Herramientas para candidatos

Herramientas para empresas

Buscar

Mantener la conexión