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Client Success Manager

FYST
En remoto

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Inglés
Gestión de cuentas

Descripción completa del empleo

ABOUT THE ROLE

We are looking for a proactive and commercially driven Client Success Manager who thrives on building strong client relationships and driving business growth. The ideal candidate is an excellent communicator, naturally curious about client needs, comfortable taking ownership, and capable of becoming a trusted partner for merchants operating in fast-paced and complex industries.

WHAT YOU’LL BE WORKING ON

Managing merchant relationships end-to-end as the primary point of contact
Building and maintaining long-term partnerships with existing merchants
Driving account growth through retention, upsell opportunities, and commercial optimization
Preparing tailored commercial proposals based on merchant needs and business opportunities
Supporting the processing and qualification of new inbound leads
Managing and maintaining CRM records, ensuring data accuracy and pipeline visibility
Coordinating merchant onboarding processes and monitoring merchant performance after launch
Analyzing traffic, transaction volumes, approval rates, conversion metrics, and business performance
Identifying operational risks, growth opportunities, and areas requiring escalation
Delivering regular reporting, forecasting, and actionable business insights
Acting as a central coordination point between merchants and internal teams (Routing, Technical Support, Compliance, Legal, Operations, Partnerships)
Supporting merchant launches, payment method activations, and ongoing operational activities
Representing the company at industry events, conferences, and networking activities
Contributing to new business development and merchant portfolio expansion

WHAT YOU NEED TO SUCCEED IN THIS ROLE

At least 2-3+ years of experience in Client Success, Account Management, Business Development, Merchant Success, or Sales within fintech, payments, PSP, acquiring, or related industries
Strong understanding of payment processing, merchant operations, settlements, and payment methods
Experience managing merchant portfolios and driving account growth
Ability to identify upsell opportunities and support commercial discussions
Strong analytical skills and confidence working with performance metrics and business data
Experience working with CRM systems and maintaining accurate client records
Excellent communication and stakeholder management skills
Ability to coordinate multiple internal and external stakeholders simultaneously
Structured, proactive, and solution-oriented mindset
Experience working in cross-functional environments with technical and non-technical teams
English B2+ and fluent Russian

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us
Work with coworkers who are passionate about their business
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees
Remote type of work
20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off

You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

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