20 publicaciones de empleo destacadas de customer service representative en rubí barcelona provincia (¡Están contratando!)

Technical Support Specialist
UL Solutions —Barcelona, Barcelona provincia
- Español
- Informática
- Solución de problemas de software
Sales Development Representative (UKI)
Bsport —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Servicio al cliente
- Teletrabajo opcional
Sales Representative Dental Implants (Neodent) - Barcelona
Neodent —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Inglés
Head of SDR, Europe
SumUp —Barcelona, Barcelona provincia
- Ventas
Solicitud rápida
Mid-Market Account Executive (Greek Market)
Revolut —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
- Inglés
Sales Coordinator
Lexidy Law Boutique —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Oficina
Director, Channel Strategy, EUCAN & International
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Oficina
- Grado
11d
Senior Director - Enterprise AI Platforms
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Azure
- Informática
Sales Manager (Gourmet)
Cargill —Barcelona, Barcelona provincia
- Español
- Ventas
- Inglés
Senior Product Manager - KYC
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Oficina
- Abono gimnasio
6d
Workflow & IT Technical Specialist
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
3d
Mid-Market Account Executive (Baltics Market)
Revolut —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
- Inglés
Order Management Specialist
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Sistemas ERP
- Inglés
- Máster
Account Executive Renewals, French Market
The Knot Worldwide —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Ventas
- Inglés
Solicitud rápida
5d
Sales Representative
Etihad Airways —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Ventas
- Servicio al cliente
4d
Head of Office App1 (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Plan de pensiones
Beauty Advisor Barcelona
PUIG —Barcelona, Barcelona provincia
- Ventas
- Inglés
Hotline Technician Automotive (m/f/d) | Tecnico Garage Support Automotive
TecAlliance —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
13d
Senior Software Engineer - Seller Experience
Back Market —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- JavaScript
- Python
Data Foundation Engineering Lead - Evinova
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Oficina
- AWS
11d

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Technical Support Specialist

UL Solutions -
Barcelona, Barcelona provincia

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Detalles del empleo

Cualificaciones

Francés
Español
Informática
Solución de problemas de software
XML
Inglés
SQL
Grado
Chino
Alemán

Descripción completa del empleo

Configuration and Troubleshooting:
- Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
- Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
- Advise and assist customers in maintaining their use and configuration of the software solution(s).
- Configure the system as per defined requirements using the software user interface.
Collaboration:
- Collaborate with other team members on complex issues/requirements.
- Coach new team members.
- Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
- Attend customer meetings and calls as and when required.
- Provide training to customers on existing functionality.
- Perform additional duties as needed.

Configuration and Troubleshooting:

Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.

Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers.

Additionally, provide assistance to existing customers at critical times of the year. May support multiple products and technology.

Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported).

Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported).

Interface with global customers

May be assigned as a dedicated representative for specific customers’ accounts (depending on the product)

Collaboration:

Collaborate with other team members on complex issues/requirements.

Coach new team members.

Participate in brainstorming sessions and contribute with creative ideas.

Escalate to T3 when needed (see more details in the escalation section below).

Other responsibilities:

Attend customer meetings and calls as and when required.

Provide quick training to customers on existing functionality.

Perform additional duties as needed.

Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.
Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

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Refina tu búsqueda

customer service representative empleos en rubí barcelona provincia

Technical Support Specialist

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Order Management Specialist

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Quiero recibir la alerta de empleo más reciente de customer service representative en rubí barcelona provincia

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