20 publicaciones de empleo destacadas de remote customer service spain en barcelona, ct (¡Están contratando!)

Customer Success Advisor
Octave Intelligence —Barcelona, Barcelona provincia
- Ventas
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Clinical Business Operations Associate - Portfolio & Operations Support
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
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- Teletrabajo opcional
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Senior Manager, Customer Success Engineering
Veeam Software —Barcelona, Barcelona provincia
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Senior Demand Planning, Staff Analyst
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- Jornada completa
- Inglés
- Oficina
- Máster
- Vacaciones pagadas
Service Sales Representative
Atlas Copco Group —Barcelona, Barcelona provincia
- CRM software
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Security Governance Associate
Contentsquare —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
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Solicitud rápida
Staff AI/ML Scientist
EcoVadis —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
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- Seguro dental
Solicitud rápida
EV Charger Project Manager, Amazon Maintenance Operation Centre (EU AMOC)
Amazon Spain Fulfillment, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Máster
- Project management
Automation Specialist (d/f/m)
Beckman Coulter Life Sciences —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Oracle
- Ventas
- Vacaciones pagadas
6d
Hotline Technician Automotive (m/f/d) | Tecnico Garage Support Automotive
TecAlliance —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
Area Manager, EU CO (Fixed Term Contract), EU AMZL - CO OTR
Amazon Road Transport Spain, S.L.U. —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Microsoft Word
- Microsoft Excel
- Inglés
Account Executive
Youtrust —Barcelona, Barcelona provincia
- De 75.000 € a 132.000 € al año
- Ventas
- Inglés
- Marketing
Sales & Business Development Manager (Southern Europe)
Evotym —Barcelona, Barcelona provincia
- Teletrabajo
- Ventas
- Inglés
- Desarrollo de negocios
(Senior) Clinical Project Manager - Global Study Leadership
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Investigación
- Project management
- Grado
- Teletrabajo opcional
Business Development Manager – Medical Affairs Solutions (IQVIA Pharma Review)
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Desarrollo de negocios
Channel Marketing Manager
Arcserve, LLC —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- CRM software
- Inglés
- Project management
Solicitud rápida
Senior Product Manager - KYC
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Oficina
- Abono gimnasio
8d
SAP SD Support Analyst
Puratos —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Informática
- Ventas
Sales Application Specialist Biotechnology
Werfen —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Inglés
- Investigación
Major Account Manager (Life Science & Healthcare)
Clarivate —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
- Abono gimnasio
- Seguro de vida

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Customer Success Advisor

Octave Intelligence
Barcelona, Barcelona provincia

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Detalles del empleo

Hace 13 días

Cualificaciones

Ventas
Marketing
Microsoft Office
Inside sales
Respuesta a incidencias
Project management
Grado
Cloud
SaaS
Ciencias empresariales
Marketing

Descripción completa del empleo

Job Location (Short): Barcelona, Spain

Workplace Type: Hybrid

Req Id: 3214

Role overview:

Octave is seeking a Digital Customer Success Representative. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and
strategic engagements for a seamless, successful experience resulting in customer satisfaction, retention, and growth.
Ensure customer satisfaction, success, and retention for a portfolio of existing and new customers. Use data and analytics to measure and monitor customer usage, health and engagement and proactively reach out to customers with relevant solutions and response strategies eg training programs, adoption best practices etc. Manage and coordinate the new customer Onboarding, specifically for cloud customers. Work effectively with the various teams including Sales, Pre Sales, Regional and Global Order desk, Cloud operations and
services, ensuring timely handoffs, resulting in quick and effective onboarding of new customers.
Enrich the customer experience through development of standard, professional customer communications, creative digital content such as digital QBR’s, monthly newsletters, onboarding packages. Develop and implement automated communication programs/touchpoints across customer journey. Provide sales enablement support and promote ongoing business development opportunities.
Help drive the Voice of Customer program, supplementing with internal surveys to capture holistic feedback on the overall SaaS experience. Conduct data-driven analyses to determine prioritization of communication and activities, such as soon to expire or unsupported software versions, reminder emails for important next steps or actions required, helpful resources, etc. along with lessons learned (what went well and areas of improvement). Serve as the primary point of contact and escalation point internally and for the customer. Be effective in teaming with a broad range of colleagues across the Company. Be a creative problem solver for internal processes and the customer.

To be successful you will:

Self-motivated and enjoy autonomy.

People orientated with positive interpersonal skills.

Confident enough to deal with difficult situations.

Flexible during times of change.

Actively addressing problems.

Applying a good work ethic.

A strong team player Patient, with a calming presence.

Results and Goals Oriented. Able to ‘read’ customers.

Education / Qualifications

Bachelor's degree in business, marketing, or engineering.

2-3 years of experience in Customer success, inside sales, marketing or communications.

Strong project management skills and ability to manage multiple priorities in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to build strong relationships and influence others.

Knowledge of engineering, oil and gas industry preferred.

Proficiency with Microsoft office tools. Experience using CS platform (Gainsight) preferred.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Recruitment Fraud Alert

Octave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [email protected]

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Role overview:

To be successful you will:

Education / Qualifications

About Octave

Why work for Octave?

Everyone is welcome

Recruitment Fraud Alert

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