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SAP S/Hana Business Enablement Sales order mgmt lead

Sanofi -
Barcelona, Barcelona provincia

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Detalles del empleo

Cualificaciones

SAP
Gestión en la cadena de suministro
Sistemas ERP
Inglés
Gestión del rendimiento
Máster
Project management
Habilidades de presentación
Grado
Prueba del sistema
Requisitos comerciales
Ciencias empresariales
Liderazgo

Descripción completa del empleo

SAP S/Hana Business Enablement Sales order mgmt lead

This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating specific order to serve initiatives and capabilities development.

The role is responsible for enabling the implementation of domestic and export sales order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions.

Key focus areas include:

Leading the implementation of core model processes for domestic and export order management
Ensuring system design and configuration meet business requirements
Driving change management and stakeholder engagement
Supporting process and system testing with K-users
Coordinating with Global Process Leads for process design and improvements

Main responsibilities

People Management Responsibilities

Lead and develop a team of domestic and export order management senior experts and analysts
Set clear performance objectives and conduct regular performance reviews
Coach and mentor team members to enhance their capabilities and support career development
Manage resource allocation and workload distribution across the team
Identify training needs and ensure team competency development
Drive team engagement and maintain high performance culture
Conduct regular 1:1s and team meetings to ensure alignment and communication
Manage recruitment and onboarding of new team members
Foster collaboration and knowledge sharing within the team
Handle escalations and support team members in complex problem-solving

Preparation Phase

Lead data gathering activities for assigned business units or geographies
Conduct thorough data validation and identify complex inconsistencies or gaps
Develop and document comprehensive business scenarios and routes to market
Analyze and document as-is information, including process flows and system landscapes
Manage and prioritize ongoing projects impacting the Order to Serve operating model
Lead analysis of current practices alignment with planned S/4HANA design
Develop and analyze performance metrics and KPIs
Create and maintain stakeholder mapping
Develop implementation roadmaps with minimal guidance
Conduct in-depth gap analysis between current and target operating model
Translate gaps into detailed business requirements

Scoping and Design Phase

Lead gap analysis between current processes and core model
Present core model to stakeholders and manage feedback
Evaluate and document potential deviations from core model
Prepare and present documentation for Design Authority escalations
Collaborate with the solution delivery team on design specifications
Translate complex business requirements into functional specifications
Lead design review sessions and synthesize outcomes
Oversee and maintain design documentation in Signavio at L5/L6
Manage approval processes and escalate issues as needed
Identify and share process improvement opportunities with Global process leads
Lead coordination between business stakeholders and technical teams

Build & Test Phase

Develop and implement K-user engagement strategies
Create and manage testing schedules
Guide K-users through test script execution and provide advanced support
Analyze and prioritize defects, developing resolution requirements
Lead the development of process documentation and training materials
Design and deliver K-user training activities
Manage testing Progress and report on key metrics
Develop comprehensive test completion reports

Deploy & Hypercare Phase

Prepare and empower K-users for end-user training
Provide advanced hypercare support and troubleshoot complex issues
Analyze process performance metrics and recommend improvements
Investigate and resolve critical business issues during hypercare
Lead coordination efforts between business and technical teams
Oversee solution validation and sign-off processes
Manage hypercare completion activities and transition to BAU

Continuous Improvement

Analyze feedback on implemented processes and systems
Synthesize lessons learned and develop action plans
Lead process enhancement activities to design in the ERP
Design and implement knowledge transfer strategies
Monitor and report on core model adherence
Create business cases for enhancement projects
Lead Business value projects and manage complex change requests

Change Management

Analyze and document complex process changes between functions and Business Operations
Lead the mapping of system changes and their impacts
Conduct comprehensive organizational impact analysis
Analyze role changes and recommend optimizations
Evaluate and prioritize local requirements and concerns
Develop training needs analysis and learning strategies
Manage change-related issues and develop mitigation strategies
Lead stakeholder engagement activities and manage resistance

Project Management and Governance

Identify, assess, and manage risks and issues, escalating when necessary
Ensure alignment between processes and overall strategy
Facilitate decision-making processes through comprehensive analysis and recommendations
Manage team capacity planning and resource allocation across projects
Ensure team alignment with project objectives and timelines

Requirements

Educational Background

Bachelor's degree in business-related fields; Master's degree preferred

Professional Experience

7-10 years' experience in Order Management processes
Proven experience in leading transformation programs
Extensive experience in SAP implementation projects
In-depth understanding of Supply Chain and order-to-cash processes
Minimum 3 years of people management experience
Experience in leading and developing order management teams
Track record of successful team performance improvement

Key Competencies

Advanced project management skills
Strong change management capabilities
Ability to lead and influence cross-functional teams
Excellent analytical and problem-solving skills
Strong communication and presentation skills
Fluent in English; other languages are a plus
Strategic thinking and ability to drive innovation
Proven people management and leadership skills
Ability to build and develop high-performing teams
Experience in performance management and talent development
Strong delegation and prioritization skills
Coaching and mentoring capabilities

Main Interactions

Internal

Business Operations Order to Cash team
iShift Program team
Regional implementation teams
Business Process Owners within Business Operations
Supply Chain, Trade stakeholders
IT and technical teams
Change Management team
Business users
K-users and super users

External

Implementation partners
System integrators
External consultants

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SAP S/Hana Business Enablement Sales order mgmt lead

Main responsibilities

People Management Responsibilities

Preparation Phase

Scoping and Design Phase

Build & Test Phase

Deploy & Hypercare Phase

Continuous Improvement

Change Management

Project Management and Governance

Requirements

Educational Background

Professional Experience

Key Competencies

Main Interactions

Internal

External

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