Global Operations
Account Manager Graduate (TikTok Shop Operations) - 2027 Start
Location
:
Madrid
Employment Type
:
Regular
Job Code
:
A71054
Responsibilities
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.
The Category teams at TikTok Shop partners with brands and SMBs, helping them grow and succeed through tailored business development, data-driven strategy, and creator-led marketing. Our team brings together expertise in brand management, e-commerce, and social commerce within a fast-paced, collaborative, and high-growth environment.
We are now seeking a driven and detail-oriented intern to support the team across two key focus areas: business development and account management operation.
Are you eager to gain hands-on experience in business development, influencer marketing, and e-commerce? Want to work on real projects that drive impact? At TikTok Shop, we’re reshaping how brands connect with creators and consumers—and this is your chance to be part of it!
As a graduate you’ll be directly involved in identifying top brands, supporting partnerships, and optimizing campaign execution.
We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by end of year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities:
Business Development
- Research and qualify top brands and merchants for onboarding.
- Support outreach efforts as a Sales Development Representative engaging with potential partners.
- Assist in pipeline management, lead tracking, and CRM updates to drive growth.
- Help prepare pitch decks, outreach materials, and performance reports that shape brand success.
Account Management & Operations
- Support sellers in campaign execution and policy incentive enrollment to maximize their performance.
- Collaborate with TikTok creators and agencies to match brands with influencers for high-impact partnerships.
- Assist in preparing business review reports, offering insights to improve strategies.
- Coordinate creator seeding and product sampling initiatives for brand promotion.
- Handle daily operational tasks, proactively addressing merchant concerns and ensuring smooth workflows.
Qualifications
Minimum Qualifications:
- Excellent written and verbal communication skills in English & Spain to communicate with internal and external stakeholders.
- Currently pursuing a Bachelor’s degree or higher.
- Strong proficiency in Microsoft Excel—data-driven decision-making matters!
- Highly organized and detail-oriented, because precision leads to success.
- Self-motivated, proactive, and adaptable in a fast-paced environment.
- A team player with a positive, can-do attitude.
- Passionate about TikTok and e-commerce.
Preferred Qualifications:
- Previous internship or work experience in sales, business development, influencer marketing, or e-commerce.
- Familiarity with TikTok Shop or TikTok creator content
- Experience using CRM or campaign tracking tools to optimize workflows.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
