Location:
Barcelona, Spain
Job ID:
R0136873
Date Posted:
2026-08-07
Company Name:
HITACHI ENERGY SPAIN, S.A.U.
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
We are looking for 7 L1 Application Support Analysts to join our growing IT Service team in Madrid or Barcelona .
In this entry-level role, you will be part of the first line of support for business applications used across our organization, helping users resolve incidents and service requests while ensuring an effective and timely support experience.
This role does not require a development background; instead, we are looking for people with a good understanding of IT and applications, strong problem-solving and communication skills, and an interest in building their career in application support and IT service management.
You will join an international environment and contribute to a growing support organization that provides service across multiple time zones.
- Act as a first point of contact for users experiencing issues with business applications, analysing requests and providing initial functional support.
- Manage incidents and service requests throughout their lifecycle, ensuring accurate documentation, prioritisation and timely follow-up.
- Troubleshoot common application issues and guide users when incidents are related to functionality or incorrect use of the application.
- Escalate incidents requiring deeper technical analysis or development to the appropriate L2/L3 teams and follow up through resolution.
- Monitor recurring incidents and collaborate with other support and technical teams to identify opportunities for service improvement.
- Contribute to an effective support service through clear communication, structured ticket management and a strong customer-oriented approach.
- Vocational training (FP/Grado Superior), Bachelor's degree, technical courses or equivalent knowledge in IT, Computer Science, Information Systems or a related area.
- Previous experience or relevant knowledge in Service Desk, Help Desk, Application Support, IT Support or similar environments ; junior profiles with relevant training are welcome.
- Basic understanding of business applications, IT environments and incident/service request management.
- Familiarity with ITSM or ticketing tools; experience with ServiceNow is considered an advantage.
- Strong communication, organisation and problem-solving skills, with a customer-service mindset.
- Availability to work from Madrid or Barcelona in a hybrid model . As the team will provide support across different time zones, positions will be available across different service shifts, including morning, afternoon and night coverage.
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
With over 50,000 employees in 60 countries, we work together to advance the world's energy system to be more sustainable, flexible and secure.
Accessibility and reasonable accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of Al and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks
As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.
