JOB SUMMARY
Manages and oversees the effectiveness of human resources (HR) initiatives and programs for a defined geographic region or account(s), including workforce planning, performance management, employee engagement, training and development and legal compliance. May supervise HR managers. Performs work that includes interpreting considerable data, refining methods and processes, assessing unusual circumstances and incomplete or conflicting data. Uses judgment within defined policies and practices. Primary business partners are first line supervisors and senior management, including managing directors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides HR leadership for a designated region through the implementation and interpretation of policies and programs, coordination of information flow and marketing of HR strategy.
Links overall HR strategy into business plans for all lines of business within assigned geographic region/functional area. Understands the business and is closely aligned with the business leaders.
Provides direction and leadership to assigned HR staff.
Identifies and manages employment related risks, including litigation and investigations in accordance with government regulations and company policy.
Conducts employee relations counseling, mediation and handles employee grievances.
Partners with HR's Centers of Excellence to implement all HR initiatives within assigned region/functional area, including delivery of training programs.
Provides transition support in conjunction with outsourcing services contracts and mergers and acquisitions.
Consults with senior management regarding all talent management activities, including succession planning and career pathing activities (including staffing needs and assessments, compensation, performance management, employee relations, policy compliance, training, etc.) for their respective employee populations.
Strives for greater efficiency of human resources services through the recommendation of new approaches to established, policies, procedures and programs.
May perform other responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Approves subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. Responsible for identifying training needs, tracking performance, coaching/development and motivating direct reports. Responsible for hiring, terminating, compensation and performance evaluation.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university and a minimum of 7 to 10 years of related experience.
CERTIFICATES and/or LICENSES
Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.
COMMUNICATION SKILLS
Ability to comprehend, analyze and interpret business related documents and offer strong business solutions to clients. Excellent written and verbal communication, interpersonal, consultative and exceptional customer service skills and the ability to problem solve. Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor and/or management. Ability to make effective presentations on general topics to an internal department, large group of employees, clients and/or management. Ability to motivate employees and client groups to take desired action.
FINANCIAL KNOWLEDGE
Ability to perform basic mathematical functions including percentages, discounts and commissions. Ability to perform basic mathematical functions and prepare complex spreadsheets using Excel functions.
REASONING ABILITY
Ability to solve problems and offer a variety of options and solutions.
OTHER SKILLS and ABILITIES
Strong Microsoft Word, PowerPoint and Excel skills required. Knowledge of PeopleSoft.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
