19 publicaciones de empleo destacadas de it support en quart de poblet, vc (¡Están contratando!)

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Business Manager - Contact Center

Assist Digital España
Valencia, Valencia provincia

Solicitar ahora

Detalles del empleo

Jornada completa

Cualificaciones

Microsoft Word
Español
Microsoft Excel
Inglés
Microsoft Office
Italiano
Liderazgo
Habilidades de comunicación
Gestión del tiempo

Descripción completa del empleo

Assist Digital is a Customer Experience Management Company.

We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.

For our Valencia office we are looking for a:

Contact Center Business Manager

Who are you?

You have superb interpersonal and leadership skills which are vital for this role, as good teamwork is important for our business success
You have the ability to build consensus and relationships among team members, staff and employees.
You have excellent verbal and written communication skills
You are a creative, proactive and problem solver
You have good organizational and time management skills
You have a positive attitude and good presentation skills
You possess the ability to identify opportunities for growth
You are fluent in English and Spanish language (written and spoken)
You have good knowledge and use of the main MS Office applications (word, excel) and e-mail
You have working experience in the area, preferably coming from international business contexts

It is considered a plus:

If you have knowledge of Italian.
If you are familiar with customer-care department operations.

What are you going to do?

You will determine contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis;
You will provide inspired leadership for the organization and support worker communication with the management team.
You will ensure staff members are achieving desired service levels and take corrective action, as needed.
You will contribute information and analysis to organizational strategic plans and reviews.
You will maintain and improve contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
You will prepare performance reports by collecting, analyzing, and summarizing data and trends
You will identify and address problems and explore opportunities for the center.
You will be assisting our Human Resources department in promoting a company culture that encourages morale and performance.
You will ensure all company activities adhere to legal guidelines and policies

What do we offer?

A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
A path of growth aimed at enhancing your professionality
Internal training to develop professional and language skills
Ability to develop communication skills in foreign languages
Work in a newly opened and modern office in Valencia
Stimulating compensation package

Assist Digital in 2017 and 2021 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

JOIN US!

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Refina tu búsqueda

it support empleos en quart de poblet, vc

Business Manager - Contact Center

Advanced Field Service Engineer

Account Manager - (German speaking) - Hybrid - HR03

Software Implementation Consultant, Proficient in English and German

Senior Business Development Manager

Growth Strategy Senior Analyst (Madrid based)

LOGISTICS INTERN BACK OFFICE

Senior Java Developer with French or German

Technical Sales-Wastewater & Water Treatment

Tourism & Operations Internship

Lead Engineer, Electrical Design

Senior Software Developer – Pricing Solutions (German Market)

Senior Accountant (m/f)

Sales Agent @ 123inkt | Dutch Native

Traction Field Service Engineer

Series Planner Expert

Skipper

CFA - Information and Communication Technology (ICT) Officer (Product Management – Knowledge Management Systems) (P)

CFA - Information and Communication Technology (ICT) Officer (Product Management – Knowledge Management Systems) (P)

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