Apprentice Service Technician
Job Family – Service Operations
This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices
Job Summary
This role supports qualified technicians to install, maintain or repair Survitec products across one or more product categories, whilst working towards becoming fully competent. It is focused on delivering Survitec standard work to maintain and uphold right first time and operational efficiency. Successful completion of technical product training and the demonstration of applying that learning through competence assessment results in progression to Service Technician
Duties and responsibilities
- Supports qualified Service Technician to install, maintain and repair Survitec safety equipment to standard. This includes learning to deliver discrete steps within the core servicing process under own supervision, as well as working alongside qualified technicians to learn and practice more complex steps under full supervision
- Supports the Service Operations team to implement controlled changes to process to deliver continuous improvement
- Helps specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed
- Carries out preventive maintenance inspections under supervision, developing the skills to identify and diagnose requirement for equipment and systems emergency repairs
- Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards, completing personal development path towards becoming competent in core Survitec product categories
- Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and raises risks to safeguard the environment and the wellbeing of self and others
- Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce
- Develops and maintains an understanding of relevant technology, external regulation and industry best practices through ongoing personal development
- Follows stores requisition processes to maintain accurate stock levels and records
- Contributes to creating an environment where everyone in the team can live the Survitec Values
- Contributes to creating an environment where our people feel valued, appreciated and free to be who they are at work
- Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment
Skills
- Holds self and others accountable to meet commitments
- Builds strong customer relationships and delivers customer-centric solutions
- Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Makes good and timely decisions that keep the organization moving forward
- Plans and prioritises work to meet commitments aligned with Survitec goals
- Consistently achieves results, even under tough circumstances
- Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
Values
Drives safety culture
- Is a reliable source of reference on relevant safety standards and where these standards are at risk. Provides important insight into the root cause and corrective actions for such safety risks and issues. Raises issues and highlights own mistakes without fear. consistently to improve safety and wellbeing of self and others
Demonstrates commitment to delivering real value and confidence to our customers
- Understands the importance of being the representative of both internal and external customers. Demonstrates respect for those customers and is open and transparent about the delivery of service – only promises what they can deliver and delivers what they promise.
We care for our people, investing in the development of teams and individuals
- Understands own role within the team and takes accountability for delivery – is good at closing out actions and proactively asks for help when issues arise. Communicates appropriately, shares knowledge (coaching, mentoring and supporting others to develop skills as appropriate). Works collaboratively with own team and others to meet business goals
- Takes time to listen and treats others with dignity, accepting and respecting other people’s points of view or individuality. Understands how own behaviours impact others.
We aim for excellence in everything we do
- Takes personal responsibility for ensuring excellence, getting the task done on time and to the right standard. Consistently achieves targets, even when timescales are tight
- Committed and passionate about continuous improvement, looking to solve problems and avoid workarounds. Takes the initiative and acts with confidence
We seek to innovate at every opportunity
- Takes an entrepreneurial approach to change, being comfortable and willing to try out new methods, processes, ways of working or techniques to make improvements
- Takes time to understand and explain the rationale for change to support the understanding of self and others
We act with integrity
- Acts in accordance with Survitec Values, especially in situations when it is difficult to do so
- Represents self and Survitec in an ethical manner that engenders trust from colleagues, customers and external regulators
(Refer to Survitec Code of Conduct for further information and examples)
Experience and qualification
Educated to High School level, with 4 GCSEs or equivalent
No prior experience is required for this role, although 1 – 3 years of experienced in a related industry could enable faster learning
No formal management experience required for this role
