20 publicaciones de empleo destacadas de service catalan en barcelona, ct (¡Están contratando!)

Head of Customer Service
Wallapop —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Programa de recomendación
Solicitud rápida
14d
Python Backend Developer - Pharma Industry
ERNI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
Software Packager - Microsoft Endpoint Management - Pharma
ERNI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
Junior Helpdesk Linux - (First level)
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Informática
- Inglés
2d
Software Packager - Microsoft Endpoint Management - Pharma
ERNI Spain —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
Major Account Manager (Life Science & Healthcare)
Clarivate —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
- Abono gimnasio
- Seguro de vida
Project Manager - Barcelona
Hill International, Inc —Barcelona, Barcelona provincia
- Español
- Inglés
- Oficina
Producer, Elevated Shopping (éShop)
Amazon Spain Services, S.L.U. - B76 —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
5d
Territory Manager Ultrasound Cataluña (f/m/d)
Siemens Healthineers —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
L1 - Helpdesk - Industrial Applications
ERNI Spain —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
12d
Research Project Manager at IFAE
IFAE —Bellaterra, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Investigación
Strategy Officer
The Institute of Photonic Sciences (ICFO) —Castelldefels, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Doctorado
- Inglés
12h
PICs@ICFO Strategic Initiative: Engineer or Research Scientist in Nanofabrication for Integrated Photonics
The Institute of Photonic Sciences (ICFO) —Castelldefels, Barcelona provincia
- Español
- Doctorado
- Investigación
6d
Técnico o Técnica de gestión económica y becas
Universitat de Vic - Universitat Central de Catalunya —Barcelona, Barcelona provincia
- 25.950,75 € al año
- Jornada completa
- Microsoft Excel
- Doctorado
- Inglés
- Formación continua
12d
Senior Talent Partner - Early Careers
The Rec Hub —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- Reclutamiento
Solicitud rápida
7d
Senior Business Travel Consultant - German speaking
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
- Teletrabajo opcional
- Abono gimnasio
Técnico o Técnica de gestión pre-award estatal
Universitat de Vic - Universitat Central de Catalunya —Barcelona, Barcelona provincia
- 25.950,75 € al año
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Facilities Manager
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Oficina
- Abono gimnasio
- Seguro de vida
Internship Program - AI Solutions
Boehringer Ingelheim España, S.A. —Sant Cugat del Vallès, Barcelona provincia
- 1.200 € al mes
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Español
BSC AI Factory Partners Program Coordinator
Barcelona Supercomputing Center (BSC) —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Español
- Informática
- Inglés

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Head of Customer Service

Wallapop
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Hace 14 días

Beneficios

Programa de recomendación

Cualificaciones

Español
Servicio al cliente
Inglés
Catalán
Liderazgo

Descripción completa del empleo

Wallapop is a Spain-based scale-up driven by the purpose to empower people to embrace a more conscious and sustainable way of consuming. We believe in a world where extending the life of products and reducing environmental impact is mainstream.

As Spain's leading peer-to-peer marketplace for pre-loved items, we connect millions of users every day. Powered by innovation, trust, and autonomy, we combine the positive impact of sustainability with the convenience of modern e-commerce. Our mission is to make pre-loved consumption the norm through the smart use of technology.

The Challenge

We are looking for a Head of Customer Service to lead and evolve our customer experience strategy. In this role, you will partner closely with Engineering, Product, Operations, and Marketing to bring our cross-functional CS team to the next level.

Balancing strategic vision with hands-on operational leadership, you will leverage modern AI technology, smart automation, and real-time user insights to maximize the value we deliver to Wallapop users (both C2C and Pro). This role requires a blend of operational leadership, AI-driven strategy, and deep user empathy to solve complex challenges in a fast-paced digital ecosystem.

What You Will Do

Pioneer AI & Modern CS Operations: Lead the integration of AI, automation, and intelligent routing tools to modernize customer support, streamline workflows, and enhance resolution efficiency across all user touchpoints.
Lead Internal CS & CX Teams: Direct and mentor our internal Customer Service (CS) and Customer Experience (CX) teams across C2C and Pro segments, fostering a collaborative, high-impact culture focused on continuous development.
Manage External BPO Partnerships: Oversee strategic relationships and day-to-day alignment with external BPO partners, ensuring partner performance seamlessly matches Wallapop's quality standards, SLA targets, and customer-first values.
Drive Operational Excellence: Design, optimize, and scale customer service processes and workflows to maintain high quality as Wallapop grows.
Data-Driven Decision Making: Analyze customer interaction data, support metrics, and user feedback to identify emerging trends, pain points, and systemic product/service improvements.
Cross-Functional Collaboration: Partner closely with Managed Marketplace, Seller Tribes, Product, and Tech teams to champion the voice of the customer and align CS initiatives with broader company OKRs.
Champion Customer Centricity: Cultivate a customer-first mindset across the department and advocate for user satisfaction throughout the organization.

What We Are Looking For

Leadership Experience: Proven track record of leading and scaling Customer Service / Support operations within a digital environment, e-commerce platform, or tech scale-up.
AI & Innovation Focus: Demonstrated interest or experience evaluating, implementing, and optimizing modern CS technology, including AI tools, chat automation, and intelligent ticketing platforms.
Vendor & Partner Management: Experience overseeing external BPO vendor relationships, contract execution, and SLA performance.
Analytical Rigor: Strong data literacy and problem-solving skills—ability to translate complex operational metrics and customer feedback into actionable strategies.
Bilingual Communication: Professional fluency in both English and Spanish (written and spoken) to lead teams and present strategies across leadership functions.

What Would Be A Plus

Prior experience in a peer-to-peer (C2C) or multi-sided marketplace environment.
Background working directly with product and engineering teams to automate user-facing support workflows.
Relevant academic background or equivalent practical leadership experience in Engineering, Business Administration, Information Systems, or related fields.

Do note that all our jobs are Barcelona based. We follow a hybrid model where flexibility rules. We commit to a minimum of 6 days per month in the office. Each team self-organizes to decide on cadence and in-person/remote rituals.

Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.

We sponsor visa processes for international candidates when applicable and provide legal & admin support along the process combined with a competitive relocation package.

Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following Perks & Benefits:

Generous individual learning budget of 2k per year
Free office meals, lunch selection from different providers
Group and individual English, Catalan & Spanish lessons as part of our working day
Private Health Insurance with Alan
Flexible working hours + Intensive Fridays
Flexible remuneration to deduct from gross salary (kindergarten/food/transport check)
Gym & Wellness plan, including physiotherapist in the office
Generous referral Program & Charity Donation
Bonus for weddings & newborns
Wallapop Renta (Tax income support)
Monthly product advantages (Wallapop Club)
Work anniversary Gifts and Birthday Surprises
Contribution towards your WIFI in your monthly payroll
One-off payment based on compensation package to go towards setting up your home office
Relocation package (monetary support and legal advice) and visa sponsorship, if applicable
26 holidays per year
TOP hardware of your choice (latest Apple or Windows)

What does the hiring process for this position look like? **Please, note that all interviews take place remotely over hangouts.**

Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.

Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise for the role.

Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 60-90 minutes.

Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.

Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes.

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.

Solicitud rápida

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Quiero recibir la alerta de empleo más reciente de service catalan en barcelona, ct

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