20 publicaciones de empleo destacadas de head of customer experience en barcelona, ct (¡Están contratando!)

Head of Retail - Barcelona - 40h
Miin Cosmetics —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Microsoft Excel
- Microsoft Outlook
Solicitud rápida
Hotel Manager - Hotel Arts
HOSPITALITY CONNECTION BARCELONA SL —Barcelona, Barcelona provincia
- Jornada completa
- Ventas
- Sin necesidad de experiencia
- Hotel
Head of Customer Support & Enablement
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inteligencia artificial
- Enseñanza
Solicitud rápida
Head of Performance Marketing (for E-commerce store) | Barcelona
EnnovationHUB —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Project management
- Marketing
Solicitud rápida
Head of Creative and Content - Barcelona 40h
Miin Cosmetics —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- POS
Solicitud rápida
Head of CRM (They, She, He)
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Marketing
- Salesforce
- Teletrabajo opcional
- Abono gimnasio
Solicitud rápida
Global Head of Telco & Utilities
AXA —Barcelona, Barcelona provincia
- Español
- Ventas
- Inglés
Head of Sales Iberia
The Peninsular and Oriental Steam Navigation Company —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
International, Vendor & Couple Experience Agent
The Knot Worldwide —Barcelona, Barcelona provincia
- Trabajo híbrido
- CRM software
- Español
- Google Suite
Solicitud rápida
6d
People Operations, Governance & AI Lead
SeQura —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Grado
Solicitud rápida
Head of Medical Rare Diseases
Chiesi Farmaceutici —Barcelona, Barcelona provincia
- Español
- Doctorado
- Inglés
- Seguro oftalmológico
Content Marketer, Enterprise Sales
AirDNA —Barcelona, Barcelona provincia
- De 40.000 € a 45.000 € al año
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Ventas
- Seguro dental
- Teletrabajo opcional
Pricing & Access Contracting Head
Novartis —Barcelona, Barcelona provincia
- De 80.600 € a 149.600 € al año
- Jornada completa
- Español
- Inglés
- Project management
Account Executive New Business, French Market
The Knot Worldwide —Barcelona, Barcelona provincia
- Trabajo híbrido
- Ventas
- Inglés
- Oficina
Head of Service Governance Strategy (m/f/d)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Administración y dirección de empresas
- Ciencias empresariales
- Plan de pensiones
Head of CRM
Click&Boat —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Inglés
Head of CRM
Revolut —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- CRM software
- Oficina
- Máster
Head Compliance and Risk Management
Galderma —Barcelona, Barcelona provincia
- Trabajo híbrido
- Microsoft Excel
- Doctorado
- Inglés
Customer Advisor German
Lampenlicht —Barcelona, Barcelona provincia
- 20.500 € al año
- Turno de 8 horas
- Teletrabajo
- Español
- Microsoft Excel
- Servicio al cliente
Head of Sales Card Present (Tap to Pay / Tap to Phone)
MONEI —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Solicitud rápida

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Head of Retail - Barcelona - 40h

Miin Cosmetics -
Barcelona, Barcelona provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

Español
Microsoft Excel
Microsoft Outlook
Control de inventario
Servicio al cliente
Merchandising
Sistemas ERP
Inglés
SharePoint
Liderazgo
Marketing

Descripción completa del empleo

Description:

At MiiN Cosmetics, we are pioneers in bringing the best of Korean beauty to Europe. Our passion for K-Beauty drives everything we do, from offering high-quality products to creating a unique and immersive shopping experience. Join us as our International Head of Retail and help shape the future of MiiN across Europe.

As our Head of Retail, you will be the architect of MiiN's retail experience across Europe. You will own the end-to-end strategy and execution for 50+ stores, leading a high-performing team of Area Managers and driving sustainable, profitable growth across multiple markets.

This is a senior leadership role for someone who combines strategic vision with a hands-on, entrepreneurial mindset, someone who thrives in a fast-growing, multicultural environment and is as comfortable presenting to the board as they are walking a shop floor.

Based in Barcelona, with approximately 50% europe travel.

What will be your responsibilities?

Lead and coordinate the retail team:

Manage and mentor a team of Area Managers and Store Managers across all our stores, fostering collaboration and ensuring alignment with company objectives.
Set clear sales targets and motivate the team to exceed them while maintaining operational efficiency.
Act as the main point of contact and leader for the retail team, ensuring their professional growth and engagement.

Develop and execute retail strategies:

Design and implement strategies to optimize store operations and ensure sustained profitability.
Identify opportunities for innovation and continuous improvement in the retail experience.

Support store launches and upgrades:

Give support on the new store openings and renovations, ensuring on-time and smooth rollouts.
Collaborate with cross-functional teams to deliver high-quality results that meet brand standards.

Ensure operational excellence:

Monitor inventory levels, optimize stock turnover, and ensure compliance with company standards and procedures.
Monitor ongoing training to ensure the retail team is proficient in systems, processes, and customer service excellence.

Enhance the store experience:

Work closely with the Marketing team to ensure that every store reflects MiiN's brand image and delivers an exceptional customer journey.
Gather customer insights and feedback to continuously improve in-store experiences.

Foster cross-departmental collaboration:

Partner with all Miin departments to have the 360º company vision ot be able to develop properly all the strategy aligned with company objectives.
Collaborate with Finance to manage budgets, optimize profitability, and align retail objectives with financial goals.

Analyze performance metrics:

Track and analyze KPIs, such as sales growth, customer satisfaction, and stock turnover, using insights to make data-driven decisions.
Regularly present performance reports to senior management, offering recommendations to improve efficiency and drive results.

Champion team development:

Inspire, train, and mentor the retail team to build a culture of collaboration, motivation, and high performance.
Foster an environment of trust and empowerment where employees can thrive and grow professionally.

Requirements:

What are we looking for?

Proven retail experience: 5+ years managing multi-store, multi-region retail operations.
Leadership skills: A proactive leader who inspires and motivates teams to achieve goals.
Strong analytical mindset: Ability to interpret KPIs, develop strategies based on data, and identify opportunities for improvement.
Excellent communication skills: fluent in English and Spanish, with additional languages considered a plus.
Retail expertise: experience in visual merchandising, inventory control, and customer experience management.
Tech-savvy: proficiency in tools like Excel, Outlook, SharePoint, and ERP systems.
Flexible and adaptable: Comfortable working in a dynamic environment with frequent travel.

What will make your profile stand out?

Passion for beauty: interest or experience in the cosmetics industry.
International mindset: previous experience managing retail teams across multiple regions.
Strategic thinker: experience creating and executing retail strategies aligned with business objectives.
Hands-on approach: someone who enjoys being actively involved in store operations and team management.

What do we offer?

Be part of a growing company in the heart of Barcelona.
Immediate incorporation with a permanent contract.
Dynamic and multicultural work environment.
Opportunities for career development and professional growth.
Exclusive discounts on MiiN products.

If you identify with our mission of making Korean beauty accessible to everyone, we’d love to hear from you! Submit your application and get ready to join our MiiN team.

Solicitud rápida

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