20 publicaciones de empleo destacadas de customer service agent english en madrid, md (¡Están contratando!)

Specialist, Loyalty Operations Customer Care
Radisson Hotel Group —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Servicio al cliente
- Inglés
Solicitud rápida
Customer Service Representative – French speaker
MSX International —Madrid, Madrid provincia
- 20.000 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
Solicitud rápida
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
German Speaking Customer Support Agent SIXT Share (m/f/d) - 100% Remote
SIXT Spain —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Teletrabajo
- Servicio al cliente
- Inglés
- Microsoft Office
Solicitud rápida
Customer Success Manager II
Braze —Madrid, Madrid provincia
- Español
- Inglés
- Oficina
- Seguro dental
- Vacaciones pagadas
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8d
RENTAL AGENT MADRID AEROPUERTO
Centauro Rent a Car —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Ventas
- Servicio al cliente
- Inglés
Dutch Customer Service Agent
MSX International —Madrid, Madrid provincia
- 22.000 € al año
- Jornada completa
- Trabajo híbrido
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- Inglés
- Oficina
Solicitud rápida
RENTAL AGENT CHAMARTIN
Centauro Rent a Car —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Ventas
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Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Oficina
7d
Hotel Front Agent
Goodtime International Entertainment —Madrid, Madrid provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Hotel
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Online Team Leader
Chubb —Madrid, Madrid provincia
- Jornada completa
- Microsoft Excel
- Inglés
- Oficina
- Seguro de vida
- Plan de pensiones
Customer Intelligence Analyst
Frontiers Media —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Microsoft Excel
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- Plan de pensiones
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RENTA AGENT MADRID ATOCHA
Centauro Rent a Car —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Ventas
- Servicio al cliente
- Inglés
Merchant and Technical Support Agent with German
Planet —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Oficina
Cyber Threat Hunter
Allianz —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Machine learning
- Plan de pensiones
Integration Consultant - Workday Success Plans
Workday —Madrid, Madrid provincia
- De 42.200 € a 63.200 € al año
- Jornada completa
- Español
- Oracle
- Investigación
Operations Automation & AI Specialist
InPost Iberia —San Fernando de Henares, Madrid provincia
- Trabajo híbrido
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- Español
- Microsoft Excel
Solicitud rápida
Senior Manager, EMEA Benefits
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Inglés
- Project management
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Account Executive Digital, Edu
Salesforce —Madrid, Madrid provincia
- Jornada completa
- Español
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Senior Associate, Real Estate Development (Marq Logistics)
Ares Management —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Oficina

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Specialist, Loyalty Operations Customer Care

Radisson Hotel Group -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Cualificaciones

CRM software
Francés
Turismo
Servicio al cliente
Inglés
Experiencia administrativa
Experiencia en hoteles

Descripción completa del empleo

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are looking for Loyalty Operations Customer Care Specialist Agent (French Speakers).

The Loyalty Operations Customer Care Specialist Agent exists to ensure the accurate, consistent, and policy-compliant administration of member accounts and loyalty benefits, safeguarding the integrity of the Radisson Rewards program while delivering high-quality support to members and hotels.

Acting as a key liaison between members, properties, and internal teams, the role monitors, responds, and engages with customers across multiple service channels to ensure correct handling of client requests and an exceptional member experience. Additionally, the role collaborates closely with hotels in French-speaking markets to support the achievement of loyalty objectives within RHG.

Roles/Responsibilities:

Account Operations & Customer Support:

Manage member and hotel requests accurately and in line with Radisson Rewards policies
Maintain high standards of data quality and correct case documentation
Ensure timely resolution of requests within defined SLAs
Ensure appropriate tools, processes, and controls are in place to mitigate and prevent potential fraud risks

Member Query Resolution & Case Management:

Investigate and resolve loyalty issues such as missing points, stay credit discrepancies, and account queries
Coordinate with hotels and internal teams to ensure proper resolution
Ensure outcomes are fair, accurate, and aligned with Radisson Hotel Group policies
Identify root causes to reduce recurring issues and improve process efficiency
Monitor guest interactions and identify opportunities to enhance satisfaction experience

Multi-Channel Customer Engagement & Hotel Support

Monitor, respond, and engage with members across multiple service channels
Ensure consistent, professional, and high-quality customer interactions
Support hotels with guidance on loyalty procedures and claim handling
Help improve accuracy and first-time resolution of requests

Cross-Functional Collaboration & Market Support

Act as a liaison between members, hotels, and internal teams
Support smooth case resolution through coordination
Collaborate closely with hotels in French-speaking markets on loyalty operations.

Qualifications

Competencies and requirements:

Strong analytical, problem-solving, and interpersonal skills
Experience in customer care, contact Centers and/or hotel operational environment
Demonstrated ability to work proactively, both independently and collaboratively within cross-functional teams
Ability to interpret and apply policies and procedures consistently
Strong written communication skills
Ability to manage multiple priorities in a fast-paced environment
Understanding of loyalty program operations and CRM/case management systems

Qualifications:

Education: Degree in Hospitality, Hotel Management, Tourism, or a related field
Minimum experience: 2+ years’ experience of customer service experience, hospitality operations, or administrative support roles handling complaints in similar sectors/environments, with a proven ability to effectively engage and work under pressure.
Experience with loyalty programs, CRM systems, or hotel front office/reservations environments is preferred
Language: Fluent in French and English. Additional language(s) are a plus.

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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