20 publicaciones de empleo destacadas de customer service representative en pozuelo de alarcón madrid provincia (¡Están contratando!)

Customer Service Supervisor
The Cigna Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Mid-Market Account Executive (Romanian Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
- Inglés
Czech Speaking Agent for Hospitality Sector -Relocation to Greece
RDN CONS —Madrid, Madrid provincia
- De 16.000 € a 20.000 € al año
- Jornada completa
- Teletrabajo
- Servicio al cliente
- Sin necesidad de experiencia
- Inglés
- Teletrabajo opcional
Solicitud rápida
14d
Senior Product Manager (Portuguese), Amazon Alexa
Amazon Spain Services, S.L.U. —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- Máster
Regional Service Representative for PreFab (Prefabricated Data Center Modules)
Schneider Electric —Madrid, Madrid provincia
- Jornada completa
- AutoCAD
- Inglés
- Microsoft Office
Account Executive
RevStar —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- AWS
- Grado
- Seguro dental
- Vacaciones pagadas
Solicitud rápida
Design & Innovation Manager, Design & Innovation Team
Amazon Spain Services, S.L.U. —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Office Manager
Europcar —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Servicio al cliente
- Liderazgo
Data Solutions Developer
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Español
- Microsoft Excel
- Plan de pensiones
Agent Onboarding Representative
Ria Money Transfer (Dandelion) —Alcobendas, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
Solicitud rápida
6d
Mid-Market Account Executive (German Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
- Inglés
Technical Customer Support Representative (Italian speaker)
Geotab —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Google Suite
- Microsoft Excel
- Servicio al cliente
Full Stack Software Engineer – ESA Science Operations Systems
Serco —Villanueva de la Cañada, Madrid provincia
- Informática
- DevOps
- Inglés
Solicitud rápida
12d
Senior Quality Assurance Engineer
osapiens —Madrid, Madrid provincia
- Trabajo híbrido
- Azure
- DevOps
- Inglés
Solicitud rápida
Senior Product Expert - Auto Insurance
ING —Madrid, Madrid provincia
- Teletrabajo
- Inglés
- Oficina
- Máster
- Seguro de vida
- Plan de pensiones
Manager Structural Engineering, Europe
American Tower —Madrid, Madrid provincia
- Español
- Inglés
- Máster
Hebrew Speaking Customer Support Representative –Relocation to Greece
RDN CONS —Madrid, Madrid provincia
- De 20.000 € a 23.000 € al año
- Jornada completa
- Servicio al cliente
- Inglés
Solicitud rápida
14d
Environmental Health & Safety Specialist (II)
Vertiv —Madrid, Madrid provincia
- Español
- Microsoft Excel
- Inglés
8d
#Discover II 2026-2027 PMO Internship
Airbus Defence and Space SAU —Getafe, Madrid provincia
- Jornada completa
- Microsoft Excel
- Informática
- Inglés
Mid-Market Account Executive (Baltics Market)
Revolut —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
- Inglés

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Customer Service Supervisor

The Cigna Group -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa
Hace 7 días

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Servicio al cliente
Microsoft Office
Liderazgo

Descripción completa del empleo

Job Posting: Customer Service Supervisor
Are you ready to take the next step in your leadership career?
We value our talented employees and, whenever possible, strive to support internal career growth before recruiting externally. If you believe this opportunity aligns with your skills and aspirations, we encourage you to apply.
Our people make all the difference in our success.
About the Role
As aCustomer Service Supervisor, you will lead a team of Customer Service Representatives based inMadrid, reporting to a Senior Supervisor responsible for different sites.
The successful candidate will play a key role in driving operational excellence, managing performance against global and client KPIs, and fostering a high‑performance, customer‑centric culture.
Schedule: Monday to Friday 12.15 – 20.03

Key Responsibilities
Operational Management

Manage daily operations including inventory levels, call inflow, work planning, and staffing optimization
Ensure delivery against productivity, quality, TAT, FTR, and customer satisfaction KPIs
Proactively identify operational risks and improvement opportunities
Act as an escalation point for service‑related issues and customer complaints

People Leadership

Coach, develop, and motivate team members through regular 1:1s and performance reviews
Drive engagement, wellbeing, recognition, and continuous development within the team
Support recruitment, onboarding, capacity planning, and training needs in collaboration with HR
Promote a positive, inclusive, and performance‑driven team environment

Stakeholder Strategic Contribution

Build strong internal and external stakeholder relationships
Represent the organization during client interactions, audits, and meetings
Support change initiatives and contribute to strategic action plans
Collaborate cross‑functionally to achieve shared operational goals

Skills Experience
Required

Strong track record of achieving KPIs in a customer service or operations environment
Minimum 2 years’ experience in a supervisory or leadership role within a contact center or back‑office setting
Minimum 2 years in the current role
Excellent coaching, communication, and people‑management skills
Strong analytical, organizational, and problem‑solving capabilities
Proficiency in MS Office tools (Excel, Outlook, Word, PowerPoint)
Ability to work effectively with international teams across locations

Preferred Attributes

Customer‑centric mindset with high attention to quality and compliance
Strong sense of ownership and accountability for team performance
Sound judgment and confidence in making timely decisions, including handling escalations
Resilient and results‑oriented, with the ability to manage competing priorities
Data‑driven mindset with a focus on continuous improvement
Growth mindset and positive attitude toward change

We encourage qualified candidates who are passionate about leadership, operational excellence, and customer experience to apply.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEAcigna.com for support. Do not emailSeeYourselfEMEAcigna.com for an update on your application or to provide your resume as you will not receive a response.

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Refina tu búsqueda

customer service representative empleos en pozuelo de alarcón madrid provincia

Customer Service Supervisor

Mid-Market Account Executive (Romanian Market)

Czech Speaking Agent for Hospitality Sector -Relocation to Greece

Senior Product Manager (Portuguese), Amazon Alexa

Regional Service Representative for PreFab (Prefabricated Data Center Modules)

Account Executive

Design & Innovation Manager, Design & Innovation Team

Office Manager

Data Solutions Developer

Agent Onboarding Representative

Mid-Market Account Executive (German Market)

Technical Customer Support Representative (Italian speaker)

Full Stack Software Engineer – ESA Science Operations Systems

Senior Quality Assurance Engineer

Senior Product Expert - Auto Insurance

Manager Structural Engineering, Europe

Hebrew Speaking Customer Support Representative –Relocation to Greece

Environmental Health & Safety Specialist (II)

#Discover II 2026-2027 PMO Internship

Mid-Market Account Executive (Baltics Market)

Quiero recibir la alerta de empleo más reciente de customer service representative en pozuelo de alarcón madrid provincia

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