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Customer Quotation Representative

Cencora -
Madrid, Madrid provincia

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Detalles del empleo

Jornada completa

Cualificaciones

Microsoft Word
CRM software
Estimación de precios
Microsoft Excel
Ventas
Marketing
Servicio al cliente
Logística
Microsoft Office
Experiencia administrativa
Captura de datos
Administración y dirección de empresas
Ciencias empresariales

Descripción completa del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

At World Courier, part of the Cencora family, we are united in our purpose of creating healthier futures. As the world's leading specialty logistics provider for the pharmaceutical, biotechnology and healthcare industries, we ensure life-saving therapies, clinical trial materials and critical healthcare products reach patients safely and on time across more than 140 countries.

The Customer Quotation Representative is responsible for preparing, reviewing and delivering customer quotations accurately and efficiently while ensuring compliance with company pricing policies, standards and procedures.

This is a highly process-oriented role that requires strong attention to detail, excellent customer service skills and the ability to collaborate effectively with internal stakeholders to support business growth and customer satisfaction.

Key Responsibilities

Quotation Preparation & Management

Create and prepare quotations based on customer requests and sales team requirements using approved systems and templates.
Gather, validate and maintain customer information, pricing details, product specifications and commercial terms.
Ensure quotations are complete, accurate and aligned with company standards and pricing policies.
Apply approved pricing structures, discounts and commercial terms in accordance with established guidelines.
Maintain consistent and professional customer-facing documentation.

Quality Assurance & Compliance

Review quotations to ensure accuracy, completeness and compliance with company policies.
Verify pricing structures, terms and conditions before submission.
Identify discrepancies, missing information or exceptions and escalate when required.
Ensure compliance with global quotation standards and regional requirements.

Customer Communication & Service

Deliver quotations to customers within established service level agreements (SLAs).
Provide professional and timely communication through approved channels.
Respond to basic quotation-related inquiries and coordinate complex requests with Sales or leadership teams.
Ensure customers receive all necessary documentation and information to support their decision-making process.

Quotation Revisions & Follow-Up

Process quotation updates and revision requests.
Amend pricing, commercial terms or shipment details as required.
Resubmit updated quotations within agreed timelines.
Follow up on outstanding quotations and support efficient resolution of customer requests.
Maintain accurate version control and documentation history.

Data & Systems Management

Enter and maintain customer and quotation data accurately within CRM and quotation management systems.
Ensure information is organized, complete and up to date.
Monitor data quality and escalate system or process issues when necessary.
Adhere to company data management standards and procedures.

Collaboration & Stakeholder Support

Partner with Sales and Customer Service teams to understand customer needs and quotation requirements.
Provide updates on quotation status, turnaround times and outstanding requests.
Support team objectives, service targets and continuous operational improvement initiatives.
Escalate customer concerns or non-standard requests appropriately.

Continuous Improvement

Participate in training and development programs related to quotation processes, systems and pricing policies.
Contribute ideas to improve efficiency, quality and customer experience.
Stay informed on process updates, system enhancements and best practices.

What We're Looking For

Education & Experience

University studies in Business Administration, Sales, Marketing, Accounting, Economics or a related field.
Previous experience in customer service, sales support, quotations, pricing, logistics or administrative operations is preferred.
Typically suitable for candidates with 0–2 years of professional experience, although relevant industry experience will be considered.

Technical Skills

Knowledge of Microsoft Office applications, particularly Excel and Word.
Strong data entry and administrative skills.
Experience with CRM, quotation management or customer service systems is an advantage.

Key Competencies

Customer-focused mindset with a commitment to service excellence.
Strong attention to detail and high level of accuracy.
Excellent communication skills, both written and verbal.
Strong organizational and time-management abilities.
Analytical thinking and problem-solving skills.
Ability to work in a fast-paced, deadline-driven environment.
Positive attitude, adaptability and willingness to learn.
Ability to build effective relationships with internal and external stakeholders.

Why Join World Courier?

Be part of a global leader in healthcare logistics.
Work with teams that make a tangible impact on patients' lives around the world.
Gain exposure to international operations and global customers.
Build your career within Cencora, a company committed to innovation, inclusion and professional development.
Join a purpose-driven organization dedicated to creating healthier futures.

Ready to make an impact?

If you are detail-oriented, customer-focused and passionate about delivering excellence, we’d love to hear from you. Join World Courier and help us deliver hope where it matters most.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Espana, S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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