20 publicaciones de empleo destacadas de customer care automation en barcelona, ct (¡Están contratando!)

Customer Care Specialist
Spendesk —Barcelona, Barcelona provincia
- Inglés
- Oficina
12d
Benefits Operations Specialist - EMEA
Remote —Barcelona, Barcelona provincia
- Teletrabajo
- Servicio al cliente
- Inglés
- Investigación
- Vacaciones pagadas
- Teletrabajo opcional
Customer Care B2C Specialist (Temporary)
PUIG —Barcelona, Barcelona provincia
- Español
- Microsoft Excel
- Habilidades de análisis
1d
AI Agents Manager - Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Customer Care Automation Engineer
Coesia —Santa Perpètua de Mogoda, Barcelona provincia
- Inglés
- Controladores lógicos programables
- Seguro de vida
Solicitud rápida
3d
AI Support Delivery Manager - Customer Care
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Máster
- Inteligencia artificial
- Liderazgo
Solicitud rápida
Head of Customer Support & Enablement
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inteligencia artificial
- Enseñanza
Solicitud rápida
Customer Experience Representative VC
Alcon —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
Customer experience Representative
Alcon —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
GRC Compliance Specialist
Happyrobot Inc. —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- AWS
KYC Analyst
Spendesk —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
- Oficina
R&D Business Tools Operations Specialist II
Roche —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Servicio al cliente
- Inglés
- Grado
AI & Automation Trainee – Global Customer Service & International Trade Data
Almirall —Sant Andreu de la Barca, Barcelona provincia
- Jornada completa
- Informática
- Servicio al cliente
- Máster
Customer Engagement Project Manager
Lighthouse Intelligence Ltd. —Barcelona, Barcelona provincia
- Jornada completa
- Oficina
- Hotel
- Project management
- Teletrabajo opcional
11d
Channels & Segment Leader - Power Products
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Marketing
- Inglés
- Máster
- Días de asuntos propios
- Teletrabajo opcional
Senior Performance Marketer (Full Remote - Europe)
EverAI —Barcelona, Barcelona provincia
- Jornada completa
- Teletrabajo
- Inglés
- Máster
- Liderazgo
- Vacaciones pagadas
- Teletrabajo opcional
QA Test Automation Engineer
Technica Electronics —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- DevOps
- Inglés
- Investigación
Solicitud rápida
Customer Success Manager – German Market
Spendesk —Barcelona, Barcelona provincia
- Trabajo híbrido
- Sistemas ERP
- Inglés
- Oficina
Junior Account Manager
Xometry Europe —Barcelona, Barcelona provincia
- Teletrabajo
- Ventas
- Inglés
Solicitud rápida
Technical Support Engineer with Spanish
Schneider Electric —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Ventas
- Inglés
- Vacaciones pagadas
- Seguro de vida

Quiero recibir la alerta de empleo más reciente de customer care automation en barcelona, ct

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Customer Care Specialist

Spendesk
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Hace 12 días

Cualificaciones

Jira
Francés
Slack
Inglés
Zendesk
UX
B2B
SaaS
Alemán

Descripción completa del empleo

We’re looking for a Customer Care Specialist who is passionate about delivering exceptional

customer experiences. You’ll be the face of our support team, helping users get unstuck quickly,

advocating for their needs internally, and continuously improving our processes and knowledge.

This is a hands-on role focused on high-quality troubleshooting, clear written communication,

and proactive collaboration with Product, Engineering, and Operations.

Key Responsibilities

Own customer conversations across email and live chat, from first response to
resolution, with a focus on clarity, empathy, and speed.
Troubleshoot functional, account, and configuration issues; reproduce bugs; and
collaborate with various stakeholders for escalations and fixes.
Monitor and meet team SLAs and quality standards (first response time, time to
resolution, CSAT, Quality Assurance).
Maintain and improve macros, and internal runbooks to drive self-serve resolution and
consistency.
Identify recurring issues and surface insights that inform product improvements and UX
fixes.
Partner with Care Operations and BPO teams to align on process and quality, ensuring
consistent customer experiences.
Contribute to incident communications during outages or degradations, coordinating
updates and resolutions.
Champion the voice of the customer (VoC) in cross-functional forums and participate to
continuous improvement initiatives

What we're looking for

2+ years in customer support for a SaaS, fintech, or similar product-led company.
Outstanding written communication in English and French; additional languages
(especially German) are a plus.
Collaborative mindset and strong team spirit.
Strong troubleshooting mindset: ability to break down problems, test hypotheses, and
clearly document steps and findings.
Empathy and patience under pressure; you keep users informed and confident even
when issues are complex.
Familiarity with modern support and collaboration tools (e.g., Zendesk/Intercom, Jira,
Salesforce, Notion, Slack).
Process-oriented, with experience improving documentation and quality standards.
Strong sense of ownership: you make sure to handle ticket resolution and satisfaction.

Nice to have

Experience in spend management, payments, cards, invoicing/AP, or expense workflows.
Knowledge of KYC/AML, chargebacks, or payment rails.
Experience in B2B.

As we are an international team, please submit your application and CV in English.

About Spendesk
Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!

Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
Alan health insurance (fully covered by Spendesk)
Meal vouchers through Edenred (€6 per working day)
100% reimbursement on public transportation subscription
Access to Moka.care for emotional and mental health wellbeing
28 days of holidays
Latest Apple equipment
Great office snacks to fuel your day
A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

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customer care automation empleos en barcelona, ct

Customer Care Specialist

Benefits Operations Specialist - EMEA

Customer Care B2C Specialist (Temporary)

AI Agents Manager - Customer Care

Customer Care Automation Engineer

AI Support Delivery Manager - Customer Care

Head of Customer Support & Enablement

Customer Experience Representative VC

Customer experience Representative

GRC Compliance Specialist

KYC Analyst

R&D Business Tools Operations Specialist II

AI & Automation Trainee – Global Customer Service & International Trade Data

Customer Engagement Project Manager

Channels & Segment Leader - Power Products

Senior Performance Marketer (Full Remote - Europe)

QA Test Automation Engineer

Customer Success Manager – German Market

Junior Account Manager

Technical Support Engineer with Spanish

Quiero recibir la alerta de empleo más reciente de customer care automation en barcelona, ct

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