20 publicaciones de empleo destacadas de support team lead emea en en remoto (¡Están contratando!)

Support Team Lead - EMEA
Nerdio —En remoto
- Jornada completa
- Teletrabajo
- Azure
- Sistema operativo Windows
- Liderazgo
- Vacaciones pagadas
Solicitud rápida
Lifecycle Specialist, Time and Attendance - EMEA
Remote —En remoto
- De 29.750 € a 67.000 € al año
- Teletrabajo
- Google Suite
- Inglés
- Project management
- Vacaciones pagadas
- Días de asuntos propios
Senior Strategic Partnerships Lead EMEA
RENTCARS.COM —En remoto
- Teletrabajo
- Español
- Inglés
- Máster
Solicitud rápida
Marketing Lead EMEA
RENTCARS.COM —En remoto
- Teletrabajo
- CRM software
- Español
- Inglés
Solicitud rápida
Enterprise Sales Manager
Ziff Davis —En remoto
- De 90.000 € a 100.000 € al año
- Jornada completa
- Teletrabajo
- Informática
- Ventas
- Inglés
1d
Sr/Principal Statistician (Sponsor-dedicated) Many possible locations (EMEA) - R Shiny experience
サイネオス・ヘルス —En remoto
- Teletrabajo
- Doctorado
- Máster
International Project Manager - EMEA
Alarm.com —En remoto
- Teletrabajo
- Informática
- Inglés
- Project management
Solicitud rápida
Field Marketing Manager [gn] EMEA
Actian Corporation —En remoto
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Inglés
Solicitud rápida
Director, Global Advisory EMEA
BioCatch —En remoto
- Jornada completa
- Teletrabajo
- Informática
- Ventas
- Inglés
Solicitud rápida
12d
Manager Data Extraction - OpenData EMEA (Remote)
Veeva Systems —En remoto
- De 80.000 € a 150.000 € al año
- Jornada completa
- Teletrabajo
- Oficina
- Máster
- Python
- Teletrabajo opcional
- Abono gimnasio
Sales Engineer GridGain
MariaDB plc —En remoto
- De 90.000 € a 120.000 € al año
- Teletrabajo
- Español
- Oracle
- Ventas
Solicitud rápida
Business Development Representative
360Learning —En remoto
- Jornada completa
- Teletrabajo
- Salesforce
- Máster
- Habilidades de comunicación
- Teletrabajo opcional
Channel Account Executive (EMEA)
Bitwarden —En remoto
- Teletrabajo
- Ventas
- Marketing
- Grado
Solicitud rápida
6d
Associate Solutions Architect (French or German fluency)
GitLab —En remoto
- Jornada completa
- Teletrabajo
- Ventas
- DevOps
- Desarrollo de software
- Vacaciones pagadas
1d
Business Development Representative DACH
360Learning —En remoto
- Jornada completa
- Teletrabajo
- Ventas
- Salesforce
- Inglés
- Teletrabajo opcional
Client Success Partner - Enterprise
360Learning —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- Máster
- Habilidades de comunicación
- Teletrabajo opcional
Lead Field Service Engineer Power Distribution
Eaton —En remoto
- Jornada completa
- Teletrabajo
- Project management
Solutions Engineer DACH
360Learning —En remoto
- Jornada completa
- Teletrabajo
- Ventas
- Sistemas ERP
- Inglés
- Teletrabajo opcional
Software Engineer
360Learning —En remoto
- Jornada completa
- Teletrabajo
- Inglés
- JavaScript
- Agile
- Teletrabajo opcional
Senior Product Owner/ Forward Deployed Executive - AI Delivery
Provectus —En remoto
- Jornada completa
- Teletrabajo
- Azure
- Inglés
- Oficina
Solicitud rápida

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Support Team Lead - EMEA

Nerdio -
En remoto

Solicitud rápida

Detalles del empleo

Jornada completa

Beneficios

Vacaciones pagadas

Cualificaciones

ITIL Foundation
Azure
Sistema operativo Windows
Zendesk
Cloud
SaaS
Liderazgo
Intune

Descripción completa del empleo

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

You will be responsible for leading a team of motivated and skilled Support Engineers for our EMEA-based Support Team. This role balances hands-on technical support with team leadership, queue oversight, and quality control. You will be part of a highly functioning team of individuals comprised of Level 1 and 2 engineers. This is a working team lead role. You will carry cases, coach engineers, and drive operational discipline across the team to achieve world class support.

What you'll do

Provide daily guidance and direction to Nerdio Support Engineers
Review cases for troubleshooting depth, documentation quality, and communication clarity
Set expectations for case ownership, follow-through, and customer updates
Support onboarding and ramping of new engineers
Deliver direct coaching and performance feedback aligned with Technical Support expectations
Reinforce consistent ways of working across regions

Operational Ownership

Own day-to-day performance of the Nerdio Support queue
Identify trends and recurring issues and partner with leadership on process improvements
Ensure escalated cases meet readiness standards and include proper documentation and diagnostics
Monitor ticket flow, backlog, aging, and response times
Ensure SLA adherence and proactive communication in priority cases
Partner with the Escalation team to ensure clean, well-documented handoffs
Step in on high-impact cases when needed to stabilize customer situations

Nerdio Customer Support:

Provide advanced troubleshooting support for complex Nerdio Product Issues: AVD, Intune, and Modern Work centric.
Support deployments and customer onboarding activities
Engage directly with customers via screen share and live troubleshooting sessions
Serve as a senior technical resource for high-impact customer cases

Technical Expertise:

Demonstrate strong working knowledge of:
Azure Virtual Desktop (AVD)
Windows 365 Cloud PC
Microsoft Intune
Microsoft Entra ID (Azure AD) o Active Directory (AD DS / Entra DS)
FSLogix
Azure networking fundamentals
Promote structured troubleshooting and consistent ways of working
Complete Microsoft AZ104 Certification within 90 days of employment

Cross-Functional Collaboration:

Partner with Escalation teams to ensure clean handoffs and efficient resolution
Collaborate with the Engineering and Product teams on reproducible issues and feedback
Support Sales Engineering and Customer Success during customer engagements
Drive alignment across regions to maintain global standards

Qualifications

5+ years of technical support, cloud infrastructure, or enterprise systems experience
Strong experience with Azure Virtual Desktop and Intune environments
Comfortable leading peers and setting technical standards
Clear communication with both customers and internal stakeholders
Strong diagnostic and troubleshooting mindset

Preferred Qualifications

Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products
Knowledge of Active Directory, Group Policy, and identity management concepts
Experience with ticketing systems, such as Zendesk
Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices
Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications

What We Offer

A collaborative, technically strong Internal IT team where your work directly matters
Exposure to a modern, cloud-first Microsoft stack in a company that builds on top of it
Opportunities to grow into senior technical roles as the team expands
Remote-first flexibility with a supportive, global team culture
Competitive compensation commensurate with experience and local market; benefits package in line with local employment law requirements
Nerdio complies with all applicable employment regulations in the countries where we hire. Specific employment terms, benefits, and statutory entitlements will be discussed during the offer stage based on your country of residence.

Benefits and Incentives

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!
Collaborative Team Culture
Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Solicitud rápida

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