Date Posted:
2026-07-14
Country:
Spain
Location:
Golfo De Salónica 73, 28033 MADRID, Spain
Role: Accounts Receivable KAC Collector Otis (M/F)
Accounts Receivable Collector (M/F) is responsible for managing and collecting outstanding receivables from assigned customers. The primary objective of the role is to ensure timely cash collection, minimize overdue balances, and support the organization’s cash flow while maintaining positive and professional customer relationships.
Key Responsibilities
- Customer Contact and Follow‑Up
Proactively contact customers via phone, email, and written correspondence to remind them of outstanding invoices, confirm payment status, and resolve delays in payment.
- Payment Negotiation and Resolution
Negotiate appropriate payment plans or settlement agreements with customers, ensuring arrangements are aligned with company policies and approved terms, and that payments are received within agreed timelines.
- Account Monitoring and Prioritization
Regularly review and monitor assigned customer accounts to identify overdue balances, assess risk, and prioritize collection efforts based on aging, exposure,provisions and customer profile.
- Dispute Management
Identify, document, and ensure the invoice is disputed in case of missing payment or payment discrepancies. Accurately log disputes in the system and assign them to the appropriate resolver to ensure timely investigation and resolution.
- Record Keeping and Documentation
Maintain accurate, complete, and up‑to‑date records of all customer communications, payment commitments, dispute details, and account status updates in the relevant systems.
- Reporting and Analysis
Prepare and analyze reports related to collection performance, overdue balances, dispute levels, and progress against collection targets. Escalate risks or concerns when necessary.
- Policy and Compliance Adherence
Ensure all collection activities comply with company policies, internal controls, and applicable legal and regulatory requirements, maintaining high ethical standards at all times.
- Customer Service and Relationship Management
Provide professional and solution‑oriented customer service by responding promptly to customer inquiries, addressing concerns, and maintaining constructive working relationships.
- Cross‑Functional Collaboration
Work closely with internal teams such as Cash application team, Dispute Specialists, Commercial, Sales, and Legal to resolve issues, improve processes, and support efficient end‑to‑end collections.
- Operational Support
Support Genpact and local collection activities when required, including providing backup coverage, sharing best practices, and contributing to team objectives.
Required Skills and Competencies
- Proactive Mindset
Demonstrates strong initiative by actively following up on outstanding receivables, anticipating potential payment issues, and taking timely action to prevent overdue balances.
- Positive and Professional Attitude
Maintains a constructive, solution‑oriented approach when interacting with customers and internal stakeholders, even in challenging or high‑pressure situations.
- Problem‑Solving and Resolution Skills
Highly resolutive, with the ability to identify issues, analyze root causes, and drive effective solutions for payment delays, disputes, or account discrepancies.
- Strong Analytical and Attention‑to‑Detail Skills
Detail‑oriented with the ability to analyze account data, aging reports, and payment trends to accurately assess risks, prioritize actions, and ensure data quality.
- Teamwork and Collaboration
Works effectively as part of a cross‑functional team, collaborating closely with Finance, Commercial, Sales, Legal, Cash Application, and external partners to achieve shared objectives.
- Communication Skills
Clear and professional verbal and written communication skills, enabling effective customer interactions, negotiations, and internal coordination.
- Organization and Time Management
Able to manage multiple accounts and priorities simultaneously, meeting deadlines while maintaining accuracy and consistency in follow‑up and documentation.
Additional Skills (Valued)
- Language Skills
English considered as a plus.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
