Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager
Department: Grocery
FLSA : Non-Exempt
General Function :
Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Performs as a leader and role model and maintains positive employee relations.
Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager
Positions that Report to you: All positions except those listed above or designated by the District Store Director or Store Manager
Primary Duties and Responsibilities :
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner in all areas of the store.
- Assists customers by: (examples include).
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
- Key holder with opening and closing responsibilities.
- Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties.
- Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels.
- Assisting customers with their orders at the self-checkout lanes.
- Processes refunds for customers and department approved refunds.
- Monitors self-checkout registers and service counter.
- Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager.
- Labels all product containers in the backroom and in storage areas with date store received them.
- Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.
- Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
- Sells and redeems lottery.
- Processes rental transactions for Rug Doctors.
- Ensures proper customer service throughout the store and addresses specific customer issues.
- Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
- Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
- Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
- Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Secondary Duties and Responsibilities:
- Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques).
- Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
- Performs other job related duties, assists in other areas of the store and works on special projects as needed.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people.
Education and Experience:
High School or equivalent experience. Two years or more of similar or related work experience preferred.
Physical Requirements:
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions :
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility :
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality :
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
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