20 publicaciones de empleo destacadas de technical support specialist en 28050 madrid madrid provincia (¡Están contratando!)

Technical Support Specialist
Kidde Global Solutions —Madrid, Madrid provincia
- De 40.000 € a 45.000 € al año
- Español
- Inglés
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Pivota Marketing —Madrid, Madrid provincia
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- Media jornada
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- Inglés
- JavaScript
- Python
- Teletrabajo opcional
Solicitud rápida
Technical Support Specialist
Destinus —Madrid, Madrid provincia
- Jornada completa
- Informática
- Inglés
- Sistema operativo Windows
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Product Support Specialist - EMEA
Ashby —Madrid, Madrid provincia
- De 64.500 € a 81.500 € al año
- Disponibilidad fin de semana
- Teletrabajo
- Liderazgo
- Días de asuntos propios
IT Support Specialist
Value Retail —Las Rozas de Madrid, Madrid provincia
- Jornada completa
- Azure
- Servicio al cliente
- Inglés
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TECHNICAL SUPPORT
Parts & Services —San Fernando de Henares, Madrid provincia
- Jornada completa
- Inglés
- Microsoft Office
- Habilidades organizativas
13d
Support Agent and Customer Success Specialist
Winning —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Español
- Microsoft Excel
11d
Application Specialist - Digital Threads
Siemens —Madrid, Madrid provincia
- De 52.100 € a 110.700 € al año
- Jornada completa
- Trabajo híbrido
- Informática
Technical Support Specialist
Geotab —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Google Suite
- Microsoft Excel
- Informática
Solicitud rápida
10d
Technical Services Specialist III
General Computer Development US —Madrid, Madrid provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Azure
- Inglés
Solicitud rápida
5d
Premium Support Specialist
Board International —Madrid, Madrid provincia
- Jornada completa
- Informática
- SQL
- Contabilidad
Solicitud rápida
IT Support Specialist
Mitsubishi Power EMEA —Madrid, Madrid provincia
- Jornada completa
- Español
- Inglés
- IT
Solicitud rápida
IT Support Engineer
Exclusive Networks —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Inglés
- Oficina
1h
Technical HSE Specialist
Worley —Madrid, Madrid provincia
- Grado
- Inteligencia artificial
Functional Consultant (M/F)
Percall Group —Getafe, Madrid provincia
- Desde 20.000 € al año
- Jornada completa
- Inglés
- Sistema operativo Windows
- Grado
Solicitud rápida
Specialist Junior Platform Operations
Vodafone —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Seguro de vida
- Plan de pensiones
TALENT & DEVELOPMENT SPECIALIST
GDELS HQ —Madrid, Madrid provincia
- Inglés
- Máster
- Grado
Solicitud rápida
Product Specialist
Exclusive Networks —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Marketing
Field Applications Specialist
Arrow Electronics, Inc. —Alcobendas, Madrid provincia
- Jornada completa
- Español
- Informática
- Ventas
Specialist Data Analyst
CHEP —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- SQL
- Machine learning
- Python

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Technical Support Specialist

Kidde Global Solutions -
Madrid, Madrid provincia

Solicitar ahora

Detalles del empleo

De 40.000 € a 45.000 € al año

Cualificaciones

Español
CCTV
Firmware
Inglés

Descripción completa del empleo

The Next Level of Fire & Life Safety Leadership
With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.
At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Role: Technical Support Specialist
Location: Madrid
Annual base salary rate: 40,000 - 45,000 EUR
Company description
Kidde Global Solutions brings together world-leading brands in fire & life safety. Building on more than two centuries of combined history and leveraging an unmatched portfolio of solutions and services. Aritech is an iconic brand of electronic security solutions, intrusion, access control, CCTV and integration platforms, with more than 50 years of history, belonging to Kidde Global Solutions.
Basic Function
The Technical Support Engineer is responsible for providing high-quality technical assistance to customers, distributors, and internal teams regarding Aritech security systems. The role ensures the successful installation, configuration, operation, and maintenance of products across intrusion, access control, and video solutions, while maintaining high levels of customer satisfaction.
The position requires strong technical expertise combined with a customer-oriented mindset, supporting both pre-sales and after-sales activities
Role Definition
Develop new business from existing clients, actively seek new opportunities, and manage a portfolio of assigned customers. Achieve company targeted budget revenue and account receivables parameters. Provide commercial support and assistance to existing and prospect customers, suggesting new applications, adaptations or modifications to existing product lines to solve specific customer system problems. Drive the “voice of the customer” into all aspects of the business.
Responsibilities

Technical Support & Troubleshooting:
Provide professional technical support to customers and partners via phone, email, and remote access tools.
Diagnose, analyze, and resolve product-related issues efficiently.
Ensure timely resolution of incidents to minimize system downtime and customer impact.
Product Expertise & Customer Guidance:
Offer expert guidance on installation, configuration, and maintenance of Aritech products.
Recommend suitable technical solutions based on customer requirements and system specifications.
Maintain up-to-date knowledge of product portfolio, firmware, and system integrations.
Case Management & Documentation:
Register, track, and manage technical support cases using internal tools.
Document issues, root causes, and solutions for knowledge sharing and continuous improvement.
Prepare and maintain technical documentation, including application notes, release notes, and service bulletins.
Training & Knowledge Transfer:
Deliver technical training sessions to customers, distributors, and internal stakeholders.
Develop training materials and support product education initiatives.
Contribute to seminars, workshops, and product demonstrations.
Product Testing & Feedback:
Participate in testing of new products, firmware, and software releases.
Provide structured feedback to Product Management and R&D regarding product performance, issues, and improvement opportunities.
Cross-functional Collaboration:
Collaborate closely with Sales, Pre-sales, Product Management, and R&D teams.
Support commercial activities through technical expertise during customer engagements and projects.
Escalate complex technical issues to higher support levels or specialized teams when required.

Additional Responsibilities

Support on-site interventions or customer visits when necessary.
Assist Account Managers in troubleshooting and customer satisfaction initiatives.
Contribute to continuous improvement of support processes and service quality.

Knowledge & Skills required

Degree in Engineering, Electronics, IT, or a related technical field (or equivalent experience).
Proven experience in technical support, preferably within the electronic security industry.
Strong knowledge of intrusion alarm systems, access control, and/or CCTV solutions.
Understanding of IP networking and system integration is highly desirable.

Key Competencies

Strong analytical and problem-solving skills
Customer-focused approach with a service-oriented mindset
Excellent communication and interpersonal skills
Ability to work independently and as part of a multidisciplinary team
Ability to manage multiple tasks and priorities under pressure

Languages

Fluent in Spanish (written and spoken).
Additional languages: English.

Personal Qualities and Behaviours

Customer focused.
Good communication and networking skills.
Team player.
Energetic, forward-thinking and creative individual with unyielding ethical standards.
Ability to build own credibility and develop effective relationships at all levels.
Curious, committed, good team worker with unyielding integrity.
Ability to work with competing demands in small multi-discipline teams.
Able to work in an international, multi-cultural environment.
Capacity to work under pressure.

Qualifications & Experience

Degree in Engineering, Electronics, IT, or a related technical field (or equivalent experience).
Proven experience in technical support, preferably within the electronic security industry.
Strong knowledge of intrusion alarm systems, access control, and/or CCTV solutions.
Understanding of IP networking and system integration is highly desirable.

World Leaders in Fire and Life Safety
Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.

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