SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.
Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.
About the role:
As the HR Operations Associate, you will be learning the HR operations BPO services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes delivery assurance with high quality operational support across, but not limited to, time management, benefits management, pensions, insurances and garnishments. You will be comprehending the delivery of HR services to our customers, ensuring the effective execution of tasks within the team. You will work closely with internal stakeholders to ensure smooth HR processing and contribute to the timely and accurate delivery of HR services to our clients. You will also assist with simple client inquiries.
Which tasks can you expect?
Process simple HR service cases and provide appropriate resolutions.
Collaborate with HR Operations Administrators and Specialists when needed.
Process data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
Process Document management where client self-service is not possible.
Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.
Participate in data controls using the SAP Payroll Control Centre tool and SAP integration data monitoring tool and process SD Worx scope data corrections when necessary.
Adhere to service level agreements and deadlines for payroll processing.
What do you have to offer?
0-1 years of experience in BPO outsourcing within an enterprise business outsourcing environment.
Basic experience with calculations, data processing and administrative tasks.
Knowledge with Service Level Agreements (SLAs) Good communication skills with the ability to work effectively with clients.
Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently. Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
Good problem-solving and resolution skills.
High attention to details and strong organizational skills. Willingness to learn and develop payroll expertise.
Good communication skills (both verbal and written), fluent in English and local language.
Preferred Skills: Experience in a Payroll and BPO outsourcing environment is preferred.
Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is a plus.
Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
What do we have to offer?
️ Comprehensive training and development programs.
️ Flexible working schedule
️ Private medical insurance 100% covered by SD Worx
️ 25 vacation days
️ 18 hours for personal matters
️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)
️ Cobee flexible retribution options: meals, transportation, etc.
️ Laptop and equipment provided
️ Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)
️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training
️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life.
Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.
All hiring decisions are made based on skills, experience and role‑related qualifications.
