20 publicaciones de empleo destacadas de sr specialist, customer experience en baix llobregat, ct (¡Están contratando!)

Sr Specialist, Customer Experience
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
2d
Customer Experience Senior Specialist
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Microsoft Access
3d
Area Sales Manager - Barcelona
Flash Europe España —Sant Quirze del Vallès, Barcelona provincia
- Desde 36.000 € al año
- Jornada completa
- Trabajo híbrido
- Español
- Ventas
- Inglés
Solicitud rápida
Global Customer Shared Services Specialist
Grifols International SA —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Microsoft Office
- Máster
Customer Experience Representative
dsm-firmenich —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Senior Customer Experience (Temporary)
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Servicio al cliente
- Inglés
- Plan de pensiones
Executive Briefing Center Operations & Guest Experience Specialist
CrowdStrike —Barcelona, Barcelona provincia
- Jornada completa
- Salesforce
- Control de calidad
- Inteligencia artificial
Customer Service Specialist
CooperSurgical —Barcelona, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Servicio al cliente
Senior Strategy and Portfolio Manager Warehouse Trucks
Linde Material Handling Ibérica, S.A.U. —Pallejà, Barcelona provincia
- Jornada completa
- Inglés
- Máster
- Habilidades de análisis
Customer Experience Manager
GC Aesthetics Limited —Barcelona, Barcelona provincia
- Microsoft Powerpoint
- Español
- Microsoft Excel
Global KAM Automotive Manufacturing
FUCHS LUBRIFICANTES S.A.U (Spain) —Castellbisbal, Barcelona provincia
- Ventas
- Inglés
- Máster
Benefits Operations Specialist - EMEA
Remote —Barcelona, Barcelona provincia
- Teletrabajo
- Servicio al cliente
- Inglés
- Investigación
- Vacaciones pagadas
- Teletrabajo opcional
Order Management Specialist
Stark Future —Sant Boi de Llobregat, Barcelona provincia
- Disponibilidad fin de semana
- Sistemas ERP
- Inglés
- Máster
7d
Sr Business Analyst Marketplace Experience Global
Glovo —Barcelona, Barcelona provincia
- Jornada completa
- Google Suite
- Informática
- Inglés
Solicitud rápida
B2B Operations Manager - Customer Experience
Exoticca —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Salesforce
- Inglés
- Oficina
Solicitud rápida
CRM Campaign Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- Marketing
- Servicio al cliente
- Parking gratuito
- Seguro de vida
Customer Care Specialist
Spendesk —Barcelona, Barcelona provincia
- Inglés
- Oficina
11d
Operations Specialist – Program Delivery Manager
HP —Sant Cugat del Vallès, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Ventas
- Grado
- Ciencias empresariales
- Parking gratuito
- Seguro de vida
Customer Experience Analyst
NTT Ltd —Barcelona, Barcelona provincia
- Microsoft Excel
- Inglés
- SQL
Customer experience Representative
Alcon —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel

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Sr Specialist, Customer Experience

dsm-firmenich -
Barcelona, Barcelona provincia

Solicitar ahora

Detalles del empleo

Contrato indefinido
Hace 2 días

Cualificaciones

Microsoft Powerpoint
CRM software
Francés
Microsoft Excel
Ventas
Servicio al cliente
Gestión en la cadena de suministro
Logística
Inglés
Grado
Administración y dirección de empresas

Descripción completa del empleo

Location: Barcelona, Spain

Join us as our next Sr Specialist, Customer Expereience, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced global environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)
Handle customer inquiries, process returns, and resolve customer issues promptly
Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
Work proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.
Build an excellent customer relationship
Manage daily escalations and issues
Analyze and define action plans to improve customer service for defined accounts

We bring

Work in a dynamic and highly rewarding multicultural environment
Attractive compensation package
Possibility to grow within the company
Flexible work-time arrangements

You bring

This role requires +2 years´ experience in supply chain, logistics or a related function and at least 1 year of customer service experience.
Bachelor’s degree in supply chain management, logistics, business administration or a related field.
SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuated.
Great communication verbal and written, emotional intelligence, active listening, excellent capabilities to resolve issues and advanced customer focus
Pro-active, positive attitude, team spirit, collaborative, responsible and well-organized.
Fluency in English and French is a mandatory

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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