20 publicaciones de empleo destacadas de incident support en barcelona, ct (¡Están contratando!)

Incident Support Specialist
Element Logic —Cornellà de Llobregat, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
Technical Support Specialist
Autodesk —Barcelona, Barcelona provincia
- De 30.000 € a 44.000 € al año
- Disponibilidad fin de semana
- Informática
- Solución de problemas de software
- Salesforce
CDC / SOC -Incident Response Analyst Expert - Afternoon Shift (m/f/d)
Schwarz Corporate Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Inglés
- Grado
L1 - Helpdesk - Industrial Applications
ERNI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
13d
Application - Support & Development Engineer (L2)
Veepee —Barcelona, Barcelona provincia
- Trabajo híbrido
- Inglés
- SQL
- Scripting
Solicitud rápida
CDC / SOC -Incident Response Analyst Expert - Afternoon Shift (m/f/d)
Schwarz Digits KG —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Inglés
- Grado
L1 - Helpdesk - Industrial Applications
ERNI Spain —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
13d
Client Services Support
CBRE —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Office
- Habilidades de análisis
- Contabilidad
6d
CDC / SOC -Incident Response Analyst Expert - Morning Shift (m/f/d)
Schwarz Corporate Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Inglés
- Grado
Support Consultant Connect Project (Telco) (m/f/d))
Schwarz Digits KG —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés
Technical Support Specialist (M/F/NB) Fixed-term contract
D-EDGE —Barcelona, Barcelona provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Microsoft Word
- Español
- Google Suite
Solicitud rápida
International Customer Service Agent
Teladoc Health —Barcelona, Barcelona provincia
- 18.500 € al año
- Media jornada
- Servicio al cliente
- Inglés
- Oficina
2d
Support Engineer - Data Governance - Pharma
ERNI —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
10d
Support Engineer - Data Governance - Pharma
ERNI Spain —Barcelona, Barcelona provincia
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Abono gimnasio
10d
Senior Security Incident Responder
Allianz —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Informática
- DevOps
- Inglés
- Plan de pensiones
IT Desktop Support
Axiom Technologies —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Sistema operativo Windows
- Microsoft Office
Support Professional with English and Italian or Spanish
Milestone Systems, Inc. —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Informática
- DevOps
- Seguro dental
- Seguro de vida
Technical Support Manager - Spend
Perk —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Oficina
- Teletrabajo opcional
- Abono gimnasio
18h
Technical Support & Escalation CIT (d/f/m)
Beckman Coulter Diagnostics —Barcelona, Barcelona provincia
- Jornada completa
- Informática
- Hospital
- Inglés
Support Consultant Connect Project (Telco) (m/f/d))
Schwarz Corporate Solutions —Barcelona, Barcelona provincia
- Jornada completa
- Español
- Inglés

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Incident Support Specialist

Element Logic
Cornellà de Llobregat, Barcelona provincia

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Detalles del empleo

Cualificaciones

Español
C#
Microsoft SQL Server
Logística
Inglés
.NET
SQL
Respuesta a incidencias
Escalabilidad
Soporte de aplicaciones

Descripción completa del empleo

At Element Logic, we develop software that powers some of Europe's most advanced automated warehouses. When our customers experience critical issues, our Support team is there to solve complex problems, restore operations, and continuously improve system performance.

We're now looking for an Incident Support Specialist to join our Customer Success Support team in Spain. You'll become our local software support specialist while working closely with experienced colleagues across Norway, Sweden, Denmark, and Germany. Although you're based in Spain, you'll be part of an international team that collaborates daily to support customers across Europe.

This isn't a traditional helpdesk role. We're looking for someone who enjoys technical problem-solving, understands how business-critical systems work, and takes ownership when customers need expert support. The role starts with first-line incident support while you learn our software solutions. As your knowledge grows, you'll transition into second-line support with greater responsibility for advanced troubleshooting, root cause analysis, integrations, and system optimization.

What you'll do:

Resolve incidents affecting customers' warehouse operations.
Investigate root causes and deliver long-term solutions—not just quick fixes.
Support and troubleshoot our software solutions, including eOperator and eController.
Analyse SQL databases and investigate integrations between systems.
Identify opportunities to improve system performance and stability.
Create documentation, FAQs, and training material that strengthen knowledge sharing.
Work closely with consultants, developers, and Customer Success teams across Europe.
Participate in major incident response and escalation activities.

Who we're looking for:

We're looking for someone who combines technical curiosity with professional maturity. You enjoy understanding how software, databases, and integrations work, but you're just as comfortable working directly with customers and taking ownership when critical incidents occur. You're confident, analytical, and motivated by solving complex technical problems. Rather than applying quick fixes, you enjoy investigating root causes, finding lasting solutions, and continuously improving the way systems perform.

You likely have:

Experience in technical support, application support, or a similar IT role.
An IT-related education or equivalent practical experience.
Experience working with SQL databases and queries.
Experience with system integrations.
Programming knowledge, preferably .NET/C#, is an advantage.
An understanding of logistics, warehouse operations, or business processes is beneficial.
Fluency in both Spanish and English.

To succeed in this role, you'll be:

Analytical and naturally curious.
Comfortable taking ownership of technical challenges.
Calm under pressure when incidents occur.
Structured and detail-oriented.
A strong communicator who can explain technical topics clearly.
Collaborative and eager to share knowledge.
Motivated by continuous learning and improvement.

What does Element Logic offer?

A Great Place to Work - certified company, recognized for our culture and employee experience.
A fast-growing business unit with 400% growth in two years.
Work-life balance and flexibility through a hybrid work model.
The option to work in our Madrid or Barcelona offices - you can choose where you work.
Individual skills development plans.
Market competitive salaries, benefits, and health insurance.

Place of work: Madrid or Barcelona

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Emilia Vera by email: [email protected].

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

About Element Logic
Element Logic is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore partner worldwide.

Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million.

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