20 publicaciones de empleo destacadas de director of customer service en catalunya (¡Están contratando!)

Sr Director, EMEA Service
Waters Corporation —Cerdanyola del Vallès, Barcelona provincia
- Teletrabajo
- Inglés
- Grado
- Liderazgo
Director of CX Service Excellence
eDreams ODIGEO —Barcelona, Barcelona provincia
- Oficina
- Inteligencia artificial
- Liderazgo
Senior Implementation Consultant PSS
ADP —Barcelona, Barcelona provincia
- Project management
- Grado
2d
Associate Director, Strategic Consulting
CBRE —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Máster
- Ciencias empresariales
Senior Technology & Market Manager
Kurita Europe GmbH —Barcelona, Barcelona provincia
- Ventas
- Inglés
- Oficina
9d
Associate Director, Medical Affairs
Alcon —Cornellà de Llobregat, Barcelona provincia
- Jornada completa
- Doctorado
- Inglés
- Investigación
Sr. Manager, International Design & Change Management, Startup Team
Amazon Spain Services, S.L.U. —Barcelona, Barcelona provincia
- Jornada completa
- Inglés
- Máster
- AWS
3d
Director of IT
Preply —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- AWS
- Scripting
Solicitud rápida
Director, Customer Support
SumUp —Barcelona, Barcelona provincia
- Inteligencia artificial
Solicitud rápida
5d
Director, Product Management
ADP —Barcelona, Barcelona provincia
- De 79.400 € a 171.400 € al año
- Jornada completa
- Español
- Inglés
- Inteligencia artificial
Director Operations Technology
ADP —Barcelona, Barcelona provincia
- Oracle
- Informática
- DevOps
Customer Onboarding Lead (all genders)
Shiftmove —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Liderazgo
Solicitud rápida
Sr Director, Drug Development Lead
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Doctorado
- Teletrabajo opcional
5d
Senior Director - People Relations and Compliance
HP —Sant Cugat del Vallès, Barcelona provincia
- De 200.000 € a 300.000 € al año
- Jornada completa
- Grado
- Recursos humanos
- Administración y dirección de empresas
- Seguro dental
- Seguro oftalmológico
Senior Director - Enterprise AI Platforms
AstraZeneca —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Excel
- Azure
- Informática
Senior Director, Drug Development
IQVIA —Barcelona, Barcelona provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Investigación
- Teletrabajo opcional
Deal Desk Manager
Teradata —Barcelona, Barcelona provincia
- De 63.620 € a 1.267.100 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Ventas
Solicitud rápida
Senior Manager, Customer Success Engineering
Veeam Software —Barcelona, Barcelona provincia
- Teletrabajo
- Español
- Azure
- Ventas
- Seguro de vida
- Plan de pensiones
11d
Regional Sales Manager - Europe
Applus IDIADA —Santa Oliva, Tarragona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Ventas
- Salesforce
Solicitud rápida
MWR Director - Diego Garcia
Amentum —Garcia, Tarragona provincia
- Disponibilidad fin de semana
- Oficina
- Grado
- Liderazgo

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Sr Director, EMEA Service

Waters Corporation -
Cerdanyola del Vallès, Barcelona provincia

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Detalles del empleo

Cualificaciones

Biología
Inglés
Grado
Química
Liderazgo

Descripción completa del empleo

Overview:

The Senior Director of Service is responsible for leading the regional service delivery organization across Europe, Middle-East & Africa (EMEA) supporting lab automation, microbiology, molecular diagnostics, liquid chromatography & mass spectrometry solutions for the Waters Advanced Diagnostics Division to increase service attachment, optimize service efficiency, and deliver exceptional clinical customer experience. This role will report directly to the Vice President of Global Service and indirectly to the Vice President of EMEA Commercial.

Location: Remote in either Spain, Switzerland or United Kingdom

Responsibilities:

Commercial Execution

Implement initiatives to significantly increase service revenue through volume and price across the region.
Partner with regional sales channels to maximize service attachment at point-of-sale and post-warranty for expanding instrument install base.
Deploy value-added services, including proactive maintenance, remote diagnostics, and informatics solutions.

Operational Excellence

Monitor key performance indicators for service delivery to maximize system uptime and utilization.
Optimize service workflows for hardware installation, performance maintenance, repair, software implementation and leverage digital tools to improve efficiency.
Ensure compliance with regulatory requirements and quality policies.

Customer Experience

Align regional service capabilities with the needs of the clinical customers.
Ensure timeline resolution of regional escalations and customer complaints.
Proactively monitor customer feedback to implement improvements.

Colleague Engagement

Establish recurring and relevant communications across the organization.
Build high performing teams with a focus on talent and leadership development.
Foster a culture of accountability, continuous improvement, innovation, and cross-functional collaboration with regional and global teams.

Qualifications:

Bachelor’s degree in biology, chemistry, engineering, or a related field.
10+ years of experience in the medical device, diagnostics, or analytical instrument industry.
5+ years of experience in a leadership capacity, managing remote teams.
Proven experience in growing service contract revenue or managing service P&L.
Strong understanding of regulated, high-volume testing environments.
Experience operating in a highly matrixed environment.
Effective communication skills and fluent in English.
Ability to travel frequently across the EMEA region and other regions as needed.

Company Description:

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

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director of customer service empleos en catalunya

Sr Director, EMEA Service

Director of CX Service Excellence

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Associate Director, Medical Affairs

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Director Operations Technology

Customer Onboarding Lead (all genders)

Sr Director, Drug Development Lead

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MWR Director - Diego Garcia

Quiero recibir la alerta de empleo más reciente de director of customer service en catalunya

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