Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide.
For the better. Together.
The Accounting Operations Associate plays a crucial role in maintaining the efficiency and accuracy of accounting through meticulous administrative and clerical support. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.
This position is created to collect the balances for customer accounts that are out of the credit terms. Build and maintain the bridge with customers to keep business continuity and show proactivity to prevent overdue balances in the customer account.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Receive and answer calls from customers and Hellmann Offices regarding customers overdue and current exposures
Contact customers by email and telephone to communicate the following items: current statement of account, request payments of outstanding invoices
Update all efforts such email and call notes with the results of the collection attempts and customer communication on the accounting system and the tracking reports
Ensure prompt resolution once an account has been escalated to AR Team Leader and AR Supervisor
Keep the contact bridge with the corresponding HWL staff and customer
Maintain an updated list with follow ups and a report for accounts with disputes
Follow up on open payments reported through internal HWL tracking system
Active participation in scheduled calls with HWL customers and internal parties for resolution of past due balances
Weekly reporting of metrics as requested by AR Team Leader
Additional tasks as assigned by the Supervisor
SUPERVISORY RESPONSIBILITIES
This position does not supervise any direct reports.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
High School Diploma
At least one year of related experience required
Excellent verbal and written communication skills in English and Spanish
Excellent organizational skills and attention to detail
Knowledge of general financial accounting and cost accounting
Proficient with Microsoft Office
KNOWLEDGE, SKILLS & ATTRIBUTES
Self-confident, creative, innovative
Can work at all levels of the organization
Can make something complex easy to understand
Can move from strategic to detailed focus easily
Willing to help; looks for solutions; coaches others in finding their own solutions
Values each person no matter their position, empathetic
Team oriented. Willing to coach and receive coaching. Willing to lead and to follow depending on the situation. Eager to go above and beyond when needed to be successful
Curious and continuously looking for ways to learn and grow
Customer-focused
Organizational skills
PHYSICAL DEMANDS
Frequently required to stand, and walk
Regularly required to sit for extended periods
Regularly uses arms to reach, hands and fingers for computer and phone use
Speaking clearly and listening for heavy phone contact
Requires close-up and computer screen distance vision ability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics are similar of those of an office setting with various office equipment.
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
