20 publicaciones de empleo destacadas de salesforce analyst en madrid, md (¡Están contratando!)

Customer Intelligence Analyst
Frontiers Media —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Microsoft Excel
- Servicio al cliente
- Plan de pensiones
Solicitud rápida
Salesforce Analyst
FeverUp —Madrid, Madrid provincia
- Español
- Salesforce
- DevOps
Solicitud rápida
Data Growth Analyst (f/m/d)
Axpo —Madrid, Madrid provincia
- Teletrabajo
- Español
- Ventas
- Oficina
- Seguro médico privado
Pricing Analyst
Teradata —Madrid, Madrid provincia
- De 35.800 € a 855.300 € al año
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Ventas
Solicitud rápida
Business Data Analyst
Vonage —Madrid, Madrid provincia
- CRM software
- Inglés
- SQL
Solicitud rápida
ANALISTA SALESFORCE
Carrefour —Alcobendas, Madrid provincia
- Jornada completa
- Salesforce
- Inglés
- Habilidades organizativas
- Formación continua
- Oportunidades de crecimiento y desarrollo profesional
Solicitud rápida
9d
Data Growth Analyst (f/m/d)
Axpo Group —Madrid, Madrid provincia
- Trabajo híbrido
- Español
- Ventas
- Oficina
- Seguro médico privado
Salesforce Developer (m/f) - CRM Solutions
RIB Software GmbH —Madrid, Madrid provincia
- Jornada completa
- Informática
- Salesforce
- DevOps
14d
Integration Analyst
Sika —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Sistemas ERP
- Plan de pensiones
Solicitud rápida
Sales Compensation Analyst, SMGS Ops, Global Sales Compensation
AWS EMEA SARL (Spain Branch) —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Microsoft Excel
- Informática
Revenue Operations Analyst
Docplanner —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Microsoft Word
- Español
- Inglés
- Abono gimnasio
Solicitud rápida
6d
Revenue Operations Analyst (m/f/d)
Infront Financial Technology GmbH —Madrid, Madrid provincia
- Horas extra
- CRM software
- Salesforce
- Inglés
7d
CRM Business Analyst
FeverUp —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Informática
- Seguro dental
- Abono gimnasio
Solicitud rápida
Finance Business Analyst Consultant
Devoteam Spain —La Moraleja, Madrid provincia
- Jornada completa
- Trabajo híbrido
- Inglés
- Oficina
- AWS
Solicitud rápida
Marketing Data Analyst
WAM —Madrid, Madrid provincia
- De 34.000 € a 40.000 € al año
- Trabajo híbrido
- Salesforce
- Inglés
- Marketing
- Flexibilidad horaria
- Ayuda al desarrollo profesional
2d
Senior Salesforce Developer (d/m/f)
ams Sensors Portugal, Lda —Getafe, Madrid provincia
- Jornada completa
- CRM software
- Informática
- Ventas
Solicitud rápida
Fleet Development Success Analyst
Cabify —Madrid, Madrid provincia
- CRM software
- Salesforce
- Negociación
Solicitud rápida
6d
SAP CPQ Business Analyst
Sanoma Media —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Salesforce
- Sistemas ERP
Sales Analyst
Nextpower —Madrid, Madrid provincia
- Jornada completa
- CRM software
- Español
- Microsoft Excel
Senior Sales Strategy Analyst
OneTrust —Madrid, Madrid provincia
- Ventas
- Salesforce
- Grado
Solicitud rápida
12d

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Customer Intelligence Analyst

Frontiers Media -
Madrid, Madrid provincia

Solicitud rápida

Detalles del empleo

Jornada completa

Beneficios

Plan de pensiones

Cualificaciones

CRM software
Microsoft Excel
Servicio al cliente
Salesforce
Inglés
Tableau
Grado
Inteligencia artificial

Descripción completa del empleo

Who we are:

At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.

We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.

Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society. To learn more about our impact and culture, please watch this video.

About the role:

We’re looking for a Customer Intelligence Analyst to join our team and play a central role in how Frontiers delivers customer service. Embedded in our Customer Intelligence team within the Strategy division and working closely with a Customer Experience (CX) Owner, you’ll help drive the implementation, improvement, and maintenance of our customer service operations — from managing feedback and product issues to analysing contact data trends and identifying opportunities for change.

At Frontiers, we take an AI-first approach to customer service, and this role sits at the heart of that strategy. You’ll help shape how we use AI and supporting tools to improve the customer experience. If you enjoy working with data, spotting patterns, and turning insight into action, this is a role where you can make a real impact.

Key Responsibilities:

- Analyze customer service data across all channels and identify trends, recurring issues, and root causes affecting satisfaction.
- Build and maintain dashboards and reports, presenting findings clearly to both technical and non-technical stakeholders.
- Review workflows and SOPs to find inefficiencies and recommend improvements to handle time, quality, and customer experience.
- Work with CRM platforms such as Salesforce, work with AI such as Claude, and other tools like Tableau to extract, visualise, and maintain accurate data.
- Collaborate with team leads, managers, and training teams to turn insights into action plans and support quality assurance initiatives.

Requirements

- Experience in customer service, operations, business analysis, or a similar analytical role.
- Strong experience in and/or aptitude towards AI and AI-driven customer service strategies.
- Strong analytical skills, with the ability to interpret data and translate it into clear, practical insights.
- Proficiency with Excel or Google Sheets (pivot tables, lookups, formulas, charts) and comfortable working with large data sets across multiple systems.
- Excellent written and verbal communication skills, with fluent English, with the ability to present findings to non-technical stakeholders.
- Strong attention to detail, structured problem-solving, and the ability to manage multiple priorities independently.
- Customer-focused mindset with empathy for both customers and frontline agents.
- Comfortable challenging the status quo and proposing improvements across teams and levels.
- Experience with a customer service platforms (e.g. Salesforce), AI (e.g. Claude) and data platforms such as Tableau.

Benefits

We prioritize office presence and emphasize in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
Extra wellbeing days on top of your annual leave allowance
Up to 3 paid volunteering days each year
24/7 confidential Employee Assistance Program (wellbeing, mental health, legal & financial support)
Learning & development support via the Frontiers Learning Hub
Competitive local benefits country dependent (e.g. healthcare and pension/retirement provision)

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

Solicitud rápida

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