20 publicaciones de empleo destacadas de customer service team lead en spain (¡Están contratando!)

Team Manager - Implementation Services
Veeva Systems —En remoto
- De 70.000 € a 120.000 € al año
- Jornada completa
- Teletrabajo
- Oficina
- Teletrabajo opcional
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —Madrid, Madrid provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
EMEA Client Service Director
Circana Spain —Madrid, Madrid provincia
- Teletrabajo
- Servicio al cliente
- Oficina
- Habilidades de análisis
Solicitud rápida
2d
Lead Prospector with Arabic (Middle-East) – Google Ads Products
Teleperformance España —Barcelona, Barcelona provincia
- De 3.675 € a 20.825 € al año
- Jornada completa
- Trabajo híbrido
- Ventas
- Inglés
- Investigación
- Programa de recomendación
11d
Senior Manager Customer Care Experience
Sonova —Alicante, Alicante provincia
- Trabajo híbrido
- Marketing
- Inglés
- Habilidades de análisis
Customer Engagement Delivery Lead
Hexagon Manufacturing Intelligence —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Informática
- Salesforce
- Seguro de vida
Luxury Travel - Team Leader
The Travel Division —Madrid, Madrid provincia
- 55.000 € al año
- Jornada completa
- Español
- Ventas
- Inglés
Solicitud rápida
Enterprise Business Development Executive - English & Spanish Speaking
TELUS Agriculture & Consumer Goods —Barcelona, Barcelona provincia
- De 60.000 € a 100.000 € al año
- Jornada completa
- Teletrabajo
- Español
- Google Suite
- Ventas
Solicitud rápida
Customer Service Specialist
ASSA ABLOY —Cornellà de Llobregat, Barcelona provincia
- Microsoft Word
- Microsoft Excel
- Servicio al cliente
Customer Success Manager II
Braze —Madrid, Madrid provincia
- Español
- Inglés
- Oficina
- Seguro dental
- Vacaciones pagadas
Solicitud rápida
Customer Service Representative (Spanish and English)
MiniMed —Madrid, Madrid provincia
- Jornada completa
- Trabajo híbrido
- CRM software
- Español
- Servicio al cliente
Senior Customer Service Operations Manager
Axalta Coat. Sys. Spain —Coruño, Asturias provincia
- Jornada completa
- Español
- PMP
- Servicio al cliente
- Vacaciones pagadas
Solicitud rápida
4d
Stadium Retail Manager (Estadio Santiago Bernabéu)
Legends Global (Europe) —Madrid, Madrid provincia
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Teletrabajo opcional
- Plan de pensiones
Lead, Digital Customer Experience Communication & Governance
Schneider Electric —Barcelona, Barcelona provincia
- Jornada completa
- Trabajo híbrido
- Microsoft Powerpoint
- Español
- Marketing
- Días de asuntos propios
- Teletrabajo opcional
Customer Success Manager Senior
Orquest - Retail Smart Planning —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- CRM software
- Español
- Microsoft Excel
Solicitud rápida
Customer Success Manager
osapiens —Madrid, Madrid provincia
- Horas extra
- Trabajo híbrido
- Español
- Inglés
- Oficina
Solicitud rápida
Team Leader (English - speaking) - On-site BM01
Concentrix —Barcelona, Barcelona provincia
- 25.376 € al año
- Jornada completa
- Servicio al cliente
- Inglés
- Microsoft Office
Customer Service Representative
Amcor —Alzira, Valencia provincia
- Media jornada
- Español
- Microsoft Excel
- Servicio al cliente
Manager - BCG Vantage, Customer Experience (CX)
Boston Consulting Group —Madrid, Madrid provincia
- Jornada completa
- Ventas
- Servicio al cliente
- Inglés
Talent Acquisition Lead
TeamFeePay —Madrid, Madrid provincia
- Jornada completa
- Teletrabajo
- Español
- Ventas
- Inglés
- Parking gratuito
- Plan de pensiones
Solicitud rápida
1d

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Team Manager - Implementation Services

Veeva Systems -
En remoto

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Detalles del empleo

Jornada completa
De 70.000 € a 120.000 € al año

Beneficios

Teletrabajo opcional

Cualificaciones

Cloud

Descripción completa del empleo

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize Regulatory by building the cloud for Life Sciences and deliver Veeva RIM. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Team Manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

Ensuring customer and employee success
Leading through hands-on and strategic initiatives
Cultivating a positive and productive environment
Driving new practices to support implementation excellence
Creating innovative collateral to support delivery
Partnering with global and cross-function teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to the Regulatory?

This is a remote, EU/UK based, position with required travel.

What You'll Do

Lead a Professional Services team that delivers Veeva RIM
Responsible for hiring, performance management, and mentorship
Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
Manage escalations and support sales and other teams in the pre-sales process
Cultivate trusted relationships with customers
Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
Provide executive oversight of internal initiatives and project sponsorship
Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

5+ years of software implementation experience at a software vendor or consulting firm
3+ years in people management
Has grown and led a professional services team
Operational excellence in leading Services including utilization and resource management
Ability to travel up to 25% of the time

Nice to Have

Experience implementing RIM Systems for Life Sciences or regulated industries

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
Once all interviews are complete, the manager will be in touch with a final decision.

Compensation

Total compensation: 70,000 - 120,000 EUR
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Interviewing with Veeva

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#LI-MidSenior

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