20 publicaciones de empleo destacadas de technical support specialist en valencia, vc (¡Están contratando!)

Middle L2 Technical Support Specialist for Platform Team
GR8_TECH —Valencia, Valencia provincia
- Teletrabajo
- Inglés
- SQL
- SDLC
Solicitud rápida
Data Analyst / Data Scientist Intern
AVL Iberica —Valencia, Valencia provincia
- Español
- Informática
- Máster
Quality and Training Specialist, Contact Center- Polish and English market
Assist Digital España —Valencia, Valencia provincia
- Jornada completa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Spanish Customer Support | Relocate to Greece
Next Job Abroad —Valencia, Valencia provincia
- Disponibilidad fin de semana
- Trabajo híbrido
- Español
- Servicio al cliente
- Inglés
Solicitud rápida
Junior Recruiter | Space Sector
Etinars —Valencia, Valencia provincia
- Trabajo híbrido
- Inglés
- Oficina
- Grado
Solicitud rápida
Supply Chain Specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Sistemas ERP
Solicitud rápida
EHS coordinator/specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Español
- Máster
- Grado
Solicitud rápida
Satellite Launch Specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Inglés
- Microsoft Office
- Máster
Solicitud rápida
Senior Process Consultant
Volkswagen Group Services GmbH —Valencia, Valencia provincia
- De 41.500 € a 47.565 € al año
- Jornada completa
- Trabajo híbrido
- Oficina
- Project management
- Ciencias empresariales
Infrastructure Specialist – Azure Platform
Vitrolife Group —Paterna, Valencia provincia
- Trabajo híbrido
- Azure
- Scripting
- Python
Sales Application Specialist
Werfen —Valencia, Valencia provincia
- Jornada completa
- Doctorado
- Ventas
- Inglés
IT Service Management Support Engineer | Space
Etinars —Valencia, Valencia provincia
- Trabajo híbrido
- Inglés
- Reclutamiento
Solicitud rápida
IT Production Applications Specialist
PowerCo SE —Valencia, Valencia provincia
- Informática
- Inglés
- Grado
Information and Communications Technology (ICT) Officer (ERP HCM, AI and Digital Transformation) (P)
International Organization for Migration —Valencia, Valencia provincia
- Jornada completa
- Español
- Oracle
- Informática
12d
Business Central Presales Consultant
Aitana Management SL —Valencia, Valencia provincia
- Jornada completa
- Sistemas ERP
- Inglés
Solicitud rápida
Project Assurance (RAMS) professional – Main Line rail market
Siemens —Valencia, Valencia provincia
- Jornada completa
- Trabajo híbrido
- Español
- Inglés
- Grado
Senior Operations Specialist
ICEYE —Valencia, Valencia provincia
- Jornada completa
- Inglés
- Oficina
- C++
Solicitud rápida
Software Sales Specialist (German - speaker) - Hybrid HE04
Concentrix —Valencia, Valencia provincia
- 20.900 € al año
- Jornada completa
- CRM software
- Español
- Ventas
1d
Information and Communications Technology (ICT) Officer (ERP HCM, AI and Digital Transformation) (P)
Iom Usrap Dc —Valencia, Valencia provincia
- Jornada completa
- Español
- Oracle
- Informática
12d
Sr. Field Service Engineer - Diagnostics & Life Science
Revvity —Valencia, Valencia provincia
- Español
- Inglés
- Sistema operativo Windows
- Seguro de vida

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Middle L2 Technical Support Specialist for Platform Team

GR8_TECH -
Valencia, Valencia provincia

Solicitud rápida

Detalles del empleo

Cualificaciones

Jira
Ucraniano
Microsoft SQL Server
Inglés
Arquitectura de microservicios
SQL
SaaS
Debugging
SDLC

Descripción completa del empleo

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don't just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you're a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to ensure the technical stability and data integrity of our core platform by localizing and resolving complex, non-standard incidents. You'll help us maintain reliable platform operations by taking full ownership of deep technical triage, shielding engineering teams from unverified bugs, and mentoring junior support specialists.

What you'll drive:

Deep Investigation & Core Operations

Investigate complex failures: Autonomously diagnose non-standard platform requests, nested configuration issues, and microservice communication breakdowns.
Determine root causes: Differentiate between platform software defects, database mismatches, and misconfigured complex settings across core systems.
Assist junior tiers: Guide Junior L2 and adjacent support teams through advanced platform configuration issues and troubleshooting pathways.

Advanced Troubleshooting & Engineering Shielding

Trace microservice flows: Filter structured logs in Kibana or OpenSearch by matching cross-system identifiers (Trace IDs, Request IDs, Session IDs).
Inspect API and error stacks: Validate API endpoints and response payloads in Postman and interpret stack traces to locate software or database failures.
Escalate validated defects: Produce structured, detailed bug reports for L3/QA containing logs, raw payloads, and business impact context.
Shield L3 teams: Drive high independent resolution rates (L2 Resolution Rate) to prevent configuration issues from reaching core development.

SLA Management & Quality Control

Prioritize domain tasks: Manage assigned incidents independently under strict B2B SLA constraints while prioritizing platform impact.
Reduce reopen rates: Deliver fully validated technical solutions and configuration adjustments to prevent repeated ticket reopens.

Knowledge Sharing & Mentorship

Build technical runbooks: Create and maintain step-by-step diagnostic workflows for L1 and Junior L2 support tiers.
Mentor team members: Conduct knowledge-sharing sessions on platform features, inner architecture, and log-tracing techniques.

What makes you a GR8 fit:

Must-have

Platform support experience: 3+ years in L2 technical support, systems analysis, or technical operations of product/B2B SaaS platforms..
Log analysis & distributed tracing: Strong skills in Kibana or OpenSearch using custom filters, log aggregation, and ID tracing across microservices (Trace, Request, Session IDs).
API testing & debugging: Practical experience testing platform API endpoints, request/response payloads, and authentication headers using Postman (or similar tools).
Core web & auth architecture: Deep understanding of distributed sessions, OAuth/JWT authentication flows, and reading error stack traces.
Advanced ticketing mastery: Proficiency in Jira/Jira Service Management, including JQL filters, custom queues, and operational dashboards under strict SLAs.
Languages: Intermediate+ English (B1–B2) and fluent Ukrainian or Russian.

Nice-to-have

Direct experience writing basic SQL queries to inspect platform database states.
Strong familiarity with SDLC processes and hotfix lifecycle steps to speak the same language as QA and L3 engineers.
Proven experience creating runbooks or training junior engineers in technical support environments.

Why you'll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that's got your back.

FUELLED BY TRUST: we're open, honest, and have each other's backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we're resilient, ready, and always have a plan.

Solicitud rápida

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technical support specialist empleos en valencia, vc

Middle L2 Technical Support Specialist for Platform Team

Data Analyst / Data Scientist Intern

Quality and Training Specialist, Contact Center- Polish and English market

Spanish Customer Support | Relocate to Greece

Junior Recruiter | Space Sector

Supply Chain Specialist

EHS coordinator/specialist

Satellite Launch Specialist

Senior Process Consultant

Infrastructure Specialist – Azure Platform

Sales Application Specialist

IT Service Management Support Engineer | Space

IT Production Applications Specialist

Information and Communications Technology (ICT) Officer (ERP HCM, AI and Digital Transformation) (P)

Business Central Presales Consultant

Project Assurance (RAMS) professional – Main Line rail market

Senior Operations Specialist

Software Sales Specialist (German - speaker) - Hybrid HE04