CENTRAL RESERVATIONS AGENT
We need an exceptional and commercially driven Central Reservations Agent to join our Central Reservations Office (CRO). If you're passionate about hospitality, thrive in a fast-paced environment and enjoy turning enquiries into confirmed business, then your journey should start here.
Help us drive revenue, build lasting client relationships and create unforgettable experiences across Europe's fastest-moving, ground-breaking lifestyle hospitality brand. Join Generator. Be yourself.
WHO ARE WE
At Generator, we don't just sell beds — we create experiences in some of the world's most exciting cities.
Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are growing fast — and building a Central Reservations team that directly drives our global revenue.
ABOUT THE ROLE
This is not a typical reservations role.
This is where sales meets operations.
If you're looking for a purely administrative role, this isn't it. Here, your impact is measurable — in conversion, revenue and client relationships.
You will:
- Manage high-value group business.
- Drive conversion and revenue performance.
- Work across international markets and multiple channels.
- Be part of a centralised, high-performance CRO (Central Reservations Office).
NUTS AND BOLTS OF THE JOB
- Manage group reservations across direct, OTA and wholesale channels.
- Proactively convert enquiries into confirmed business.
- Build, negotiate and optimise group quotes, including upselling opportunities.
- Take full ownership of billing, deposits and payment processes.
- Ensure accuracy and efficiency across systems and platforms.
- Collaborate with Revenue, Sales and Operations to maximise results.
- Build strong, lasting relationships with clients and partners.
Naturally this is not intended as an exhaustive list of duties. Other responsibilities may reasonably form part of this role.
WHAT'S IN YOUR DNA
- Strong commercial mindset — you don't just quote, you convert.
- Ability to manage high volume and complexity with confidence.
- Excellent organisation, prioritisation and time management skills.
- Natural communicator with strong relationship-building ability.
- Comfortable in a fast-paced, performance-driven environment.
YOUR ROCK STAR EXPERIENCE
- Fluent English (additional languages are a strong plus).
- Solid experience in hotel reservations (groups preferred) and customer service.
- Experience with PMS systems (MEWS is a plus).
- Familiar with OTAs, wholesale platforms and booking channels.
- Good working knowledge of Microsoft Office.
OUR GLOBAL EMPLOYEE BENEFITS
- Competitive base salary plus performance incentives.
- Additional sales bonus directly linked to your conversion and revenue impact.
- Birthday day off.
- Two free nights per year across Generator & Freehand properties.
- Staff rates for you, friends and family worldwide.
- Gym membership contribution.
- Continuous learning and development tools.
- Social events and a vibrant, international team culture.
WORK SCHEDULE
- Monday to Friday.
- No weekends (some bank holidays)
- Stable working hours supporting a strong work-life balance.
CAREER GROWTH
This is more than a job — it's a career accelerator within a growing multinational company.
You'll gain exposure and have opportunities to grow into:
- Senior Reservations / Key Accounts.
- Revenue Management.
- Sales or Commercial roles.
- Team Leadership in an international environment.
WHY THIS ROLE STANDS OUT
- Work in a centralised expert hub managing complex, high-value bookings.
- Gain exposure to international markets across Europe.
- Move beyond operations into true commercial and revenue impact.
- Join a company that is growing, evolving and investing in its people.
SO YOU THINK THIS MIGHT BE YOU?
If you're ready to move beyond transactional reservations and step into a role where you can drive revenue, influence outcomes and grow your career, we want to hear from you.
Send us your application in English. If you've got questions, get in touch.
Join us and help achieve our vision.
