LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers
Job Purpose
The Duty Manager is a key role within LEVEL’s Operations Control Center and is responsible for ensuring the smooth execution of the daily operation.
The role acts as the central operational coordinator during the shift, liaising with all relevant internal and external stakeholders to drive operational excellence, ensure timely decision-making, and minimize operational disruption.
In case of irregular operations, the Duty Manager collects and assesses all relevant information from the involved areas, evaluates available options, and determines or recommends the most effective course of action in line with company objectives. The role balances safety, operational performance, customer impact, crew and aircraft constraints, cost, and recovery opportunities.
Main Responsibilities - Tasks
Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Control, airports, handling agents, fuel providers, and other operational stakeholders.
Monitor operational performance during the shift and proactively drive actions to meet or exceed key operational KPIs, including punctuality, regularity, customer impact, and operational stability.
Lead the operational coordination during disruptions by collecting all relevant facts, consulting the required stakeholders, assessing options, and driving the most effective recovery plan.
Main Relationships
The Duty Manager reports to the Head of OCC & Crew Operations and works within the iOCC in close coordination with all operational stakeholders required to ensure a safe, punctual, and efficient operation.
Actively manage and coordinate the daily operation across all relevant areas, including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Customer Recovery, airports, handling agents, fuel providers, and other operational stakeholders.
Education
Bachelor’s degree or equivalent relevant operational experience.
Experience
Minimum of 5 years’ experience in an airline Operations Control Center or similar operational environment.
Experience in disruption management, operational decision-making, stakeholder coordination, and airline recovery processes is highly desirable.
Competencies
Languages
Spanish: B2/C1
English: B2/C1
Other
The Duty Manager position is based in LEVEL’s OCC at the Barcelona headquarters in Viladecans.
The role requires flexible working hours and participation in a shift-work system, rotating shifts, evenings, nights, weekends, and public holidays, as flights may operate at any time of the day.
Knowledge of AIMS, LIDO, and Resiber would be considered an asset.
Location
Viladecans, Barcelona
Our benefits
Enjoy discounted flights not only with LEVEL. Explore the world at more affordable prices.
There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!
As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!
