Salary: £28,598 to £31,022
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Planning Support Officer role:
There is an exciting opportunity to join our planning team within Property Services as a Planning Support Officer!
Within this role, you will use dynamic scheduling software and works management systems to efficiently assign repairs and compliance works to craft operatives. You will ensure works involving Building Safety are correctly prioritised, scheduled and monitored to maintain compliance, while supporting an efficient, economic and high-quality service for customers and partners.
You will work with the Planning Manager and Planning Team Leader to support continuous improvement across Property Services and deliver excellent customer-focused service in every aspect of service delivery.
We're also looking for 3 fixed term Planning Support Officers, so please consider applying for both roles! You can simply copy and paste your application form responses across.
Key duties and responsibilities of our Planning Support Officer:
- Use dynamic scheduling software and work management systems to efficiently assign repairs and compliance works to craft operatives, liaising with relevant parties to reschedule where needed.
- Ensure that all works involving Building Safety are correctly prioritised, scheduled and monitored to maintain compliance.
- Manage operatives’ diaries to ensure sufficient work is allocated, timescales are monitored, and tasks are carried through to completion.
- Work independently and collaboratively as a team and across the organisation. Inline with our vision, priorities and values.
- Respond directly to calls and enquiries from customers and partners; analyse information and liaise with partners, colleagues and contractors to resolve queries and provide signposting where appropriate.
- Contribute to the implementation of new and innovative ways of working and input towards developing IT systems with the objective of increasing efficiency, productivity and eliminating waste
Please refer to the full Job Description and Employee Specification upon completing your application.
What we’re looking for in our Planning Support Officer:
- 4 GCSE’s (Grade A – C) or equivalent qualification and / or extensive experience in a similar role.
- Demonstrate a positive and inclusive approach to teamwork by collaborating effectively with colleagues, and promoting equality and diversity in the workplace.
- Demonstrate experience using computerised work scheduling software / systems and Microsoft packages, with strong IT skills and a focus on innovation.
- Ability to organise and prioritise workloads in a fast-paced environment. Meet deadlines, achieve targets, working independently and make effective decisions.
- Experience working in a customer focussed environment, communicating with customers and managing expectations effectively.
- Communicate clearly and professionally with colleagues and customers, whilst managing telephone and online interactions effectively
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Package
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates:
Shortlisting is due to take place 5th August and interview date is due to take place 20th August.
Please note these dates are subject to change.
Further Information
For an informal discussion about this role, please contact Louise Oliver-Newton, Planning Team by emailing [email protected]
We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
