Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.
The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
Functions:
Support agents on their daily tasks
Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.
Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers
Define prioritizations in order to achieve our goals and organize the team
accordingly.
Go outside the box and detect improvement areas in order to have more efficient
process and procedures
Requirements:
Have experience in Groups and Events handling and/or the Hotel Sector.
Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.
Have the ability to effectively multi-task and juggle multiple responsibilities at once
Cooperative and communicative attitude with co-workers, managers and
employees.
Excellent communication skills and ability to lead and guide
Organized and methodical person
Critical thinker and problem-solving skills essential
Offered
Commissions as a percentage of objectives.
hybrid work model. Monday to Friday. Time slot 08:00-20:00h
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Minor Hotels Europe & Americas promueve un entorno de trabajo inclusivo en el que se valore y estimule a todo el mundo por igual, por lo que damos una cálida bienvenida a personas de todos los horizontes y capacidades personales
