Data & AI Product Product Owner - Enterprise Chatbot
You’ve built experience, now use it where bold ideas meet real impact. At Opella, we’re challenging how self-care works for millions of people and need leaders and experts ready to shape what’s next. As an Data & AI Product Product Owner - Enterprise Chatbot, you’ll bring your skill, your curiosity and your drive to make health simpler, smarter and more human.
About the role
As the Data & AI Product Product Owner – Enterprise Chatbot , you will own the end-to-end product vision, strategy, and delivery of Opella's enterprise chatbot platform. You will sit at the intersection of AI/ML innovation and business transformation , driving the deployment of intelligent conversational solutions that enhance employee and customer experiences across the organization.
Main responsibilities
Product Strategy & Vision
Define and own the product roadmap for the enterprise chatbot, aligned with Opella's digital transformation strategy.
Translate business needs into clear, outcome-focused product requirements.
Identify opportunities to leverage Generative AI, NLP, and LLMs to enhance chatbot capabilities.
Stakeholder Management & Collaboration
Partner with cross-functional teams (Digital, GBS, P&C, Finance, Legal, Operations) to gather requirements and ensure adoption.
Act as the primary liaison between business stakeholders and technical teams.
Champion the chatbot product internally, driving engagement and change management.
Delivery & Execution
Lead agile product development cycles , from discovery to deployment and continuous improvement.
Define KPIs and success metrics to measure chatbot performance, user satisfaction, and business impact.
Ensure the platform is scalable, secure, and compliant with data privacy regulations (GDPR, etc.).
Data & AI Governance
Collaborate with Data Engineering and AI/ML teams to ensure high-quality training data and model performance.
Promote responsible AI practices , including fairness, transparency, and explainability.
Monitor chatbot analytics and drive continuous optimization based on data insights.
Leadership & Culture
Embody Opella's Challenger Mindset : courageous, outcome-obsessed, radically simple, and all in together.
Mentor and inspire team members, fostering a culture of innovation and continuous learning.
About you
5+ years of experience in product management, with at least 2 years in AI/Data products .
Proven track record of delivering enterprise-grade chatbot or conversational AI solutions .
Strong understanding of NLP, LLMs (e.g., GPT), and AI/ML product lifecycle .
Experience working in agile environments with cross-functional teams.
Excellent communication and stakeholder management skills.
Fluency in data analytics and ability to translate data insights into product decisions.
Preferred Qualifications
Experience with platforms such as Microsoft Azure AI Foundry, AWS Bedrock
Background in consumer healthcare, or FMCG industries.
Knowledge of data governance frameworks and AI ethics principles.
Familiarity with Workday, ServiceNow, or enterprise HR/IT platforms as chatbot integration targets.
This is more than the next step in your career, it’s a chance to lead change and help reinvent self-care for the world. If you’re ready to challenge, inspire and deliver impact that matters, we’re ready for you. We are challengers. We are Opella.
About Us:
Opella is the self-care challenger with the purest and third-largest portfolio in the Over The Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.
Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.
At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.
As a globally certified B Corp company, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com .
