Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.
Die Position
The Delivery Service Manager provides expert guidance on complex deliveries, drives efficiency improvements, influences stakeholder decisions, and mentors others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organization's needs, you may operate within role archetypes such as Project Manager, Program Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.
You Responsibilities
- Provides expert guidance and strategic direction on defining and managing scope for complex or high-impact initiatives. Develops, implements, and champions scope management strategies, frameworks, and best practices for relevant initiatives. Oversees the management of significant scope changes, ensuring strategic alignment and minimal disruption, while proactively identifying and driving improvements to scope-related processes for enhanced delivery efficiency.
- Leads the analysis of complex and strategic delivery problems across boundaries, eliciting complex needs and influencing decisions. Accountable for delivery management on significant initiatives, defining strategic solutions, and driving consensus through persuasive communication and facilitation. Proactively identifies strategic opportunities and risks, and mentors colleagues on problem-solving.
- Identifies key stakeholders, including senior management, across organizational boundaries and analyzes complex stakeholder networks. Develops and executes comprehensive stakeholder engagement and communication plans. Influences stakeholder decisions related to delivery, navigates conflicts to achieve alignment, and builds strong collaborative relationships across the organization.
- Provides consistent leadership and significant impact across major products within a product line or domain. Drives significant impact on projects and programs by embedding Agile best practices and leading organizational change initiatives. Leads the evaluation of strategic solution options, fosters a culture of innovation, and proactively proposes improvements to help implement strategic objectives.
- Manages complex projects or services, potentially across domains, and leads delivery within a program or large initiative. Manages highly complex delivery involving multiple dependencies, opportunities, and risks. Handles ambiguous delivery requirements and leads the implementation of delivery frameworks while navigating complex stakeholder landscapes.
- Possesses in-depth business knowledge and understanding of market trends to shape delivery strategies that achieve strategic business objectives. Drives business process improvements and innovation, and leads the implementation of Agile frameworks and other delivery best practices. Manages large-scale, complex delivery programs and innovates delivery methodologies to enhance efficiency and effectiveness.
Who You Are
- Proven track record operating in a Delivery Management archetype (e.g., Program Manager, STE, Agile Coach) with extensive experience managing large-scale, complex delivery programs.
- Experience in embedding Agile best practices and leading organizational change initiatives across product lines or domains.
- Demonstrated success in building and maintaining strong relationships with key senior stakeholders and cultivating collaboration across organizational boundaries.
- In-depth business knowledge and an understanding of market trends, with the ability to shape delivery strategies to achieve strategic business objectives.
- Expertise in leading the implementation of Agile frameworks, delivery methodologies, and other best practices.
- Advanced analytical skills to lead the analysis of complex, cross-boundary delivery problems and evaluate strategic solution options.
- Exceptional communication, facilitation, and negotiation skills, with the ability to drive consensus on solutions and navigate conflicts to achieve alignment.
- Strong coaching and mentoring capabilities; acts as a mentor for less experienced professionals, providing constructive feedback and guiding them in complex scope management and problem-solving.
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Wer wir sind
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
