Customer Success & Support Agent (m/f/d) – Multilingual – 100% Remote (Barcelona & Surroundings)
At Veneera™, we revolutionize cosmetic dental enhancement, giving people worldwide a new, confident smile without the need for a dentist visit. To support our expanding international markets, we are looking for enthusiastic, language-talented reinforcements for our support team living in the Barcelona area.
Your Responsibilities
- Ticket Handling: Answer written customer inquiries quickly, accurately, and solution-oriented.
- Daily Targets: You operate efficiently to meet structured daily performance quotas and response targets.
- Video Impression Support: Guide customers step-by-step through video calls to ensure they make the perfect dental impression.
- Phone Consultation & Hotline: Act as the friendly voice on the phone, advising leads and helping customers with product questions.
- Customer Journey: Accompany customers from their first inquiry to the final product, ensuring a great service experience.
Language Requirements
We are looking for candidates who speak English fluently (mandatory for everyone) combined with at least one or more of our target markets.
- The Mandatory Base: English (fluent/business level) is an absolute MUST-HAVE for every applicant.
- Your Market Language: You must speak at least one (or more) of the following languages at a native/bilingual level: German, French, or Dutch.
- A Massive Plus: Additional language skills in Spanish and/or Portuguese will give your application a significant advantage.
What You Bring
- Remote-Mindset & Responsibility: Highly responsible, self-directed, and strictly disciplined with your working hours. You thrive when working independently from a home office.
- Speed & Accuracy: You process tickets quickly but with absolute care and attention to detail. Quality never drops under pressure.
- Customer Champion: Outstanding interpersonal skills, naturally empathetic, and passionate about delivering top-tier customer service.
- Fast-Paced Experience: Proven experience in customer service with a track record of meeting daily targets.
- Tech-Agility: Digitally savvy (experience with CRM tools and ideally Shopify is a big plus).
- Not Camera-Shy: Enjoy direct, visual contact with people via video calls and project a warm, open energy.
- Location: Currently living in Barcelona or the surrounding area (for occasional local team events).
What We Offer
- 100% Remote Work: Work flexibly from your home office in or around Barcelona.
- Salary & Benefits Career Path:
- 1st Year: €22,800 gross/year (after the initial 3 months, plus €360 Private Health Insurance allowance & €990 Ticket Restaurant vouchers)
- 2nd Year: €26,400 gross/year (plus €480 Private Health Insurance allowance & €1,320 Ticket Restaurant vouchers)
- Start-up Spirit: A dynamic, young team with flat hierarchies.
We look forward to receiving your application!
Job Type: Full-time
Pay: From 22,800.00€ per month
Language:
Work Location: Remote
