Job Description .buttontextc2d360e9261385d1 a{ border: 1px solid transparent; } .buttontextc2d360e9261385d1 a: focus{ border: 1px dashed #da291c !important; outline: none !important; }
Customer Service with German - Hybrid
Req Id: 1618
State/Province: Catalunya
Business: Gore Medical Products
Category: Sales & Marketing
Sub-Category: Customer Service
Work Arrangement: Hybrid
Posting Start Date: 7/30/26
Posting End Date: 8/20/26
About the Role
We are looking for a Customer Service Representative to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.
This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.
Responsibilities
Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service
Required Qualifications
Proven Customer Service experience in an international environment
Proactive problem solver with flexibility and the ability to multi task
High attention to detail, as well as excellent organizational skills and time managerial skills
Ability to manage, organize and prioritize own workload
Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results
Open communication, resilient and impact aware
Flexibility to work in different teams, depending upon business needs
Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome
Fluent in German and English
