Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you’ll do
We are looking for an Housekeeping Supervisor intern to be a part of the team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
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Ensure all departmental service standards and sequences of service are being upheld.
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Work collaboratively with all housekeeping partners on a day-to-day basis.
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Maintain a close relationship with the Front Office and Engineering Team.
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Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
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Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
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Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
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Promote teamwork and quality service through daily communication and coordination with other department managers.
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May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
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Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Qualifications
What we are looking for...
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You´re studying a bachelor´s/master´s degree in hospitality or a related field.
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You have the possibility to sign an agreement with your school for a period of preferably 6 months.
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Someone who understands, celebrates, and embraces the SLS brand values.
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Ability to multitask and work in a fast-paced environment.
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Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
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Excellent verbal and written communication skills. Fluent in Spanish and English.
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You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
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You learn quickly and adapt to SLS’s unique culture.
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You are humble and open to ideas. We leave our ego at the door and help get things done.
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You’re up for doing things differently and trying (almost) everything once.
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You want to be part of a team that works hard, supports each other, and has fun along the way.
Additional Information
What's in it for you...
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The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
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The chance to challenge the norm and work in an environment that is both creative and rewarding.
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Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
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A competitive package and plenty of opportunity for development.
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Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
