Maximize the business value of Enterprise Applications by driving their continuous improvement and adoption.
Act as the bridge between business users, Enterprise Applications teams, and technical support organizations to improve adoption, identify structural improvement opportunities, reduce operational friction, and ensure enterprise applications continue to evolve alongside changing business processes.
Operate as part of the EnSite Experience & Adoption team, working closely with Enterprise Applications Support, Governance, Delivery & Modernization, and Business stakeholders.
Identify operational friction, process inefficiencies, and improvement opportunities through user engagement, trend analysis, and operational metrics.
Perform structured root cause analysis to distinguish between process, data, training, and technical opportunities for improvement.
Develop and maintain business process documentation, user guidance, training materials, and best practices where appropriate.
Monitor KPIs and trends related to user experience, business process effectiveness, application adoption, and continuous improvement.
Provide management with insights, recommendations, and measurable improvement opportunities across the supported application landscape.
Contribute to the development of a repeatable Experience & Adoption operating model that can be expanded globally.
Strong understanding of end-to-end business processes within one or more functional domains (Finance, Supply Chain, Manufacturing, HR, Procurement, etc.).
Success in this role is measured by:
