NOC Operators support 24x7x365 frontline operations by performing monitoring, event triage, Tier-1 troubleshooting, and escalations across client, network, satellite, cloud, and data center environments.
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Monitor client's operations 24x7 using approved tools across network, servers, storage, satellite/RF, data center facilities, security devices, public cloud (Azure/AWS), Microsoft 365, and application platforms
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Perform event handling, alert monitoring, and alarm triage
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Deliver Tier-1 troubleshooting in accordance with approved SOPs
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Escalate incidents to Supervisors, Managers, Tier-2 teams, or external providers as required
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Support incident, major incident, and security incident management processes
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Carry out routine operational tasks, system checks, and verifications
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Maintain accurate incident records within UN ITSM / CRM systems
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Contribute to shift reports, incident reporting, and change-related updates
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Ensure smooth shift handover with a mandatory 15-minute overlap
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Minimum 1 year of experience in NOC / ICT Operations
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ITIL Foundation (v3 or ITIL 4)
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Cisco CCNA
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English proficiency: CEFR B2+
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Willingness to work 24x7 rotational shifts on-site
The Demo Data Ltd. is a fictional company created by Personio to familiarise you with our software.
