THE WORK: Explore opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. We look forward to welcoming your enthusiasm and insights to make a meaningful impact.
Drive incident and outage management, investigation, and restoration processes.
Monitor systems and analyze trends to enhance performance and prevent incidents.
Track and facilitate the acceptance of changes to production environments.
Operate information technology production services in alignment with established protocols and service level agreements.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in Customer Technical Support.
A minimum of 1 of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Advanced Customer Satisfaction
Advanced Quality Assurance (QA)
Intermediate problem solving
Intermediate communication skills
Beginner analytical thinking
