At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a motivated, proactive, and service-oriented Guest Services Trainee to join our Front Office team.
This internship offers a unique opportunity to gain hands-on experience in luxury hospitality while developing the skills and knowledge required to build a successful career in hotel operations. As a Guest Services Trainee, you will support the Front Office team in delivering exceptional service and creating memorable experiences for our guests throughout their stay.
If you are passionate about hospitality, enjoy interacting with people from around the world, and are eager to learn in a dynamic and international environment, we would love to hear from you.
As a Guest Services Trainee, you will learn the day-to-day operations of a luxury hotel's Front Office department while supporting the team in ensuring a seamless guest journey. You will have the opportunity to develop your communication, organizational, and customer service skills while working alongside experienced hospitality professionals.
This is an operational internship with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will collaborate closely with Front Office, Housekeeping, Concierge, and other departments to ensure outstanding guest satisfaction.
- Welcome guests upon arrival and assist in creating a positive first impression of the hotel
- Support the check-in and check-out process under the guidance of the Front Office team
- Assist guests with requests, inquiries, and general information about the hotel and destination
- Support the coordination of room assignments, amenities, VIP setups, and special requests
- Maintain effective communication with Housekeeping, Concierge, and other operational departments
- Monitor guest arrivals, departures, and preferences to help anticipate guest needs
- Assist in handling guest feedback and escalating concerns when necessary
- Support the preparation of welcome letters, room keys, and guest amenities
- Participate in daily briefings, training sessions, and operational meetings
- Represent the Grand Hyatt brand with professionalism, enthusiasm, and attention to detail
