Hi there!
We’re on the hunt for the next star addition to our team: Customer Success Manager – Full Cycle for the DACH market .
We are Sesame HR , the digital solution that helps HR teams, managers, and companies streamline people management processes—all in one platform.
This is a full-cycle Customer Success role , where you’ll own the entire customer journey : onboarding, activation, adoption, retention, and growth.
You’ll have full ownership of your client portfolio and a direct impact on their success .
What we’re looking for:
Technical / professional requirements
2–3+ years of experience in Customer Success, Onboarding, or Account Management in digital / SaaS environments
Experience using CRM tools (HubSpot, Salesforce, Pipedrive, or similar)
Experience managing a client portfolio and building long-term relationships
Strong verbal and written communication skills
Fluent or native Germam and professional Spanish or English
✨ Bonus points if you have:
Previous experience in SaaS or tech companies
Knowledge of HR processes or HR Tech
Experience leading client onboarding
Experience in international environments
Additional language skills
What you’ll do at Sesame HR:
Lead the complete onboarding of assigned clients
Train clients on platform setup and usage
Ensure proper activation and adoption of the product
Build long-term, trustful client relationships
Continuously monitor to guarantee satisfaction, retention, and growth
Identify risks and opportunities within your portfolio
Collaborate across Sales, Support, and other teams
Track and report on customer success KPIs
Why working at Sesame HR is special:
And to make coming to the office fun…
Gym on-site – Fully equipped to train whenever it suits you. No more excuses!
In-Company English Classes – Improve your English at a competitive price and enjoy your favorite series in the original language.
Tasty Buffet ️ – Forgot your lunch or don’t feel like cooking? Enjoy our cafeteria, sandwiches, and daily menu
Wellness Services ️ – Manicure, hairdressing, physiotherapy—because self-care matters.
Join the team and discover a unique work experience at Sesame HR.
Are you ready to take on the challenge?
