We are extraordinary people creating extraordinary experiences. #ExtraordinaryTogether
Part of The Bicester Collection, Las Rozas Village doesn't do ordinary. Set along peaceful boulevards just 30 minutes from Madrid, our open-air, pedestrianised Village is home to more than 100 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.
The Retail team is hiring a Private Clients Manager.
As part of our Private Client Services team, the Private Clients Manager plays a key role in shaping high-value client relationships and delivering a truly personalised luxury journey.
You will own and develop a dedicated portfolio of high-value clients (VIC), driving qualified visits and sales through proactive engagement and relationship-based clienteling.
You will act as both a commercial driver and experience curator, combining sales mindset with an elevated hospitality approach to deliver truly memorable and bespoke experiences.
Location: This role is based on-site in Las Rozas Village
Starting minimum salary: €42,250
A few of the key responsibilities in this role:
Client Portfolio Performance — Take full ownership of a high value client (VIC) portfolio, driving revenue growth through proactive outreach, structured clienteling activity, and the acquisition of new high-potential profiles to generate qualified visits and repeat behaviours
Private Client Experience — Personally host clients throughout their journey, delivering bespoke experiences such as private appointments, fashion workshops, and exclusive activations through storytelling, styling expertise, and tailored recommendations
Concierge & Benefits Activation — Leverage concierge services, events, and client benefits to enhance engagement, build long-term loyalty, and maximise client lifetime value
CRM & Data Management — Maintain accurate and up-to-date client profiles in Salesforce, capturing preferences, behaviours, and interactions to manage pipeline, follow-ups, and performance tracking effectively
Performance & Targets — Monitor personal KPIs (appointments, visits, sales) and contribute to overall team objectives, ensuring all client activity is accurately recorded and reportable
We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:
Fashion & Styling Passion — Genuine passion for fashion, styling, and Personal Shopping, with the ability to deliver tailored, elevated advice to a discerning clientele
A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing
