We are looking for a Process Improvement Specialist to serve as the dedicated partner to a key stakeholder within the AMXL network and own the concessions improvement agenda within their assigned flow. This role will act as the bridge between the Concessions team and the operational stakeholder, translating data insights into actionable improvement plans, driving governance mechanisms, and delivering measurable concession reductions. You will be the single-threaded owner of concession performance for your flow, responsible for identifying operational and systemic failures, proposing corrective initiatives, and ensuring sustained results through robust mechanisms.
Key job responsibilities
- Own end-to-end concession performance for an assigned AMXL flow (e.g., First Mile FC/3PL, Middle Mile, Last Mile AMXL, Last Mile 3P Carriers, or ReLo), defining targets, RACI, and governance mechanisms
- Serve as the primary process improvement partner to a designated AMXL stakeholder, building trust and driving alignment on concession reduction priorities
- Provide weekly insights, identify operational or systemic failures, and propose corrective or improvement initiatives
- Design and implement solutions such as process redesigns, automation opportunities, and technology upgrades while gaining buy-in from key stakeholders
- Lead complex process improvement initiatives from conception to implementation, navigating ambiguous situations while managing costs and risks
- Analyze operational data to identify root causes of concession defects (damages, delivery exceptions, lost packages) and develop scalable countermeasures
- Define and manage projects and long-term initiatives within that flow to reduce controllable defects toward zero
- Partner with cross-functional teams (AMXL Last Mile, DSPM, CS/SDS, AMXL ACES, Tech) to develop new mechanisms — including real-time tracking, alarm systems, and rewards/penalties frameworks
- Build and maintain reporting mechanisms that provide transparency of concession health to leadership
About the team
The AMXL ACES Concessions team owns performance management governance, continuous improvement projects, and long-term strategy across the AMXL supply chain. The team empowers data-driven decisions and action-required levers to influence concession metrics as the ultimate authority throughout AMXL. The team operates across three pillars: (1) Execution performance management — monitoring concessions end-to-end across First Mile, Middle Mile, Last Mile, and ReLo flows; (2) Delivery Exceptions & Lost Reduction — defining projects and long-term initiatives to reduce delivery-related concessions (Undelivered, Late, Delivered Not Received, Lost); and (3) Strategy & Damages — driving vision to reduce damage-related concessions through innovation, packaging improvements, and vendor escalation.
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience leading process improvements
- Experience using data and metrics to determine and drive improvements
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience with data and analysis tools including Microsoft Excel and SQL
- Master's degree or above in engineering, management, or technology, or Master's degree in engineering, management, or technology
- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience in project management and leading large cross-functional teams for business operations and technology process improvement
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
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