Customer Operations Specialist - 12 Month Contract
Spain | Full-Time
About Life Scientific
At Life Scientific, we're on a mission to make high-quality, affordable crop protection products available to farmers across Europe and beyond.
Since our inception, we've challenged the traditional crop protection model by bringing trusted, off-patent products to market through scientific excellence, innovation, and deep regulatory expertise.
We're a science-led company with a commercial mindset. We move quickly, value initiative, and give talented people the opportunity to make a meaningful impact. As we continue to grow across international markets, we're looking for people who are energised by solving problems, working collaboratively, and helping us deliver for our customers.
The Opportunity
This role sits at the heart of our Spanish business and plays a critical role in ensuring we deliver an exceptional experience to our customers.
As Customer Operations Specialist, you'll act as the key connection between our customers, commercial teams, supply chain function, and logistics partners. You'll be responsible for ensuring products move efficiently from order through to delivery, while maintaining excellent customer relationships and supporting business performance through effective demand planning and operational coordination.
This is an ideal opportunity for someone who enjoys working across multiple functions, thrives in a fast-paced environment, and takes pride in delivering a consistently high standard of service.
What You'll Be Responsible For
Customer Operations & Order Management
You'll take ownership of the customer journey from order placement through to delivery, ensuring a seamless experience for our customers.
This includes:
Managing customer orders within SAP and ensuring accurate, timely processing
Acting as the primary point of contact for customer enquiries and order-related matters
Coordinating with customers, sales teams, logistics providers, and internal stakeholders to resolve order discrepancies and delivery issues
Managing invoicing activities, credit notes, debit notes, and payment follow-up processes
Handling customer complaints and transport claims in line with established procedures
Coordinating product returns and supporting effective inventory management
Building strong working relationships with customers and supporting customer meetings where required
Demand Planning & Supply Coordination
You'll play a key role in helping ensure products are available when and where our customers need them.
This includes:
Managing demand forecasts in line with commercial plans and sales forecasts
Monitoring inventory levels and proactively identifying potential supply risks
Coordinating intercompany transfer orders to support product availability
Working closely with supply chain and commercial teams to align supply and demand
Contributing to regular product availability and supply review meetings
Reporting, Compliance & Continuous Improvement
You'll help maintain the integrity of our systems, data, and processes while identifying opportunities for improvement.
This includes:
Using ERP reporting tools to monitor data quality and operational performance
Producing timely and accurate reports for Country Managers and Sales Managers
Ensuring all transactions are processed accurately, compliantly, and within agreed timelines
Escalating issues proactively and collaborating with colleagues to resolve them
Supporting continuous improvement initiatives that enhance efficiency and customer experience
What We're Looking For
We're looking for someone who combines strong organisational skills with a customer-focused mindset and a willingness to take ownership.
You'll likely bring:
A degree in Economics, Logistics, Supply Chain Management, Business, or a related discipline, or equivalent relevant experience
3–5 years' experience in customer service, supply chain, customer operations, demand planning, or a similar role
Experience working with SAP or another ERP platform
Fluency in both Spanish and English
Strong organisational and prioritisation skills, with the ability to manage multiple activities simultaneously
Excellent communication and relationship-building skills
A proactive, solutions-focused approach
High attention to detail and a commitment to delivering quality outcomes
Additional European language skills would be advantageous but are not essential.
What Success Looks Like
Success in this role means customers can rely on Life Scientific to deliver.
Orders are processed accurately and on time. Products are available when needed. Potential issues are identified early and resolved quickly. Internal teams trust the information and support you provide, and customers view you as a dependable and responsive partner.
You'll become a key contributor to the success of our Spanish business by helping ensure operational excellence, strong customer relationships, and a supply chain that runs smoothly.
Why Join Life Scientific?
At Life Scientific, you'll be trusted to take ownership and make an impact from day one.
We're a collaborative, international business where expertise is valued, ideas are welcomed, and people are encouraged to challenge the status quo. We combine scientific excellence with entrepreneurial thinking, creating an environment where talented people can grow, contribute, and build meaningful careers.
If you're looking for a role where your work is visible, valued, and directly connected to customer success, we'd love to hear from you.
