Information and Communications Technology (ICT) Officer (Corporate Solutions & AI) (P)

Iom Usrap Dc -
Valencia, Valencia provincia

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Detalles del empleo

Jornada completa
Hace 3 horas

Cualificaciones

Francés
Español
Oracle
Informática
Árabe
Sistemas ERP
PaaS
Inglés
Máster
Árabe estándar moderno
Grado
Recursos humanos
SharePoint
Escalabilidad
Cloud
Chino
SaaS
Inteligencia artificial
Iaas
Gestión de identidades y accesos

Descripción completa del empleo

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

Internal candidates

Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles,

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

International Organization for Migration (IOM) has undertaken a Business Transformation (BT) process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally, supported by Oracle Cloud Fusion ERP, Salesforce, PRIMA SharePoint system and related satellite technologies.

Under the overall supervision of the Chief, ERP Solutions and Services Unit and direct supervision of the Technical Integration Lead, the ICT Officer (Corporate Solutions & AI) will be responsible for contributing to the smooth running of the Oracle enterprise resource planning management (ERP) solution, extensions and integrations on the Oracle Cloud Infrastructure, and for remaining technically sound with respect to continuous platform updates and business improvement.

Responsibilities: Administer, optimize and support the governance of Oracle Cloud Infrastructure (OCI) PaaS and IaaS, Oracle AI Data Platform, Oracle Enterprise Performance Management (EPM) and Oracle Fusion ERP ensuring high levels of performance, security, scalability, and cost efficiency.

Oversee comprehensive platform monitoring and operational continuity, including system health checks, performance monitoring, resource ‑ usage governance and universal cloud credit tracking.

Develop, maintain, and continually improve architectural artifacts, OCI configurations, and maintenance standards in alignment with enterprise architecture and audit requirements.

Manage and analyze user license consumption across Oracle ERP, Oracle Cloud Enterprise Performance Management (EPM), and OCI, providing regular reporting and recommendations for optimization to business owners and technical leads.

Oversee the administration and lifecycle management of Oracle Fusion ERP and EPM SaaS environments, including quarterly upgrades, environment refreshes, validation cycles, and readiness assessments.

Design and implement infrastructure solutions to support new and existing projects, ensuring alignment with enterprise solution architecture, technical integration standards, and security requirements.

Oversee issue tracking and resolution processes for Oracle ERP scheduled processes (e.g., ESS jobs), ensuring continuity of core business operations and collaborating with technical teams to address systemic issues.

Implement backup strategies and ensure data recovery procedures are in place and tested regularly in OCI.

Administer security, identity, and access governance activities, administering user accounts, roles, IAM policies, data security models, OAuth applications, and support the review of audit trails and security logs in coordination with cybersecurity teams.

Provide advanced technical support and subject ‑ matter expertise for Oracle Fusion ERP, Oracle EPM, Oracle AI Data Platform, and OCI platforms, diagnosing complex technical issues and guiding resolution efforts across technical and functional teams.

Contribute to strategic planning and continuous improvement initiatives, ensuring platform administration practices evolve in line with emerging technologies, Oracle Cloud updates, and organizational needs.

Support the enablement, configuration, and optimization of Oracle Fusion ERP AI capabilities, ensuring responsible adoption, alignment with functional requirements, and compliance with organizational governance frameworks.

Design, develop, and deliver bespoke AI ‑ driven solutions and automations using fit ‑ for ‑ purpose technologies—such as cloud integration platforms, low ‑ code frameworks, generative AI services, and data ‑ processing pipelines ensuring all solutions align with IOM’s enterprise architecture standards and technology governance frameworks.

Collaborate with solution architects, process owners, and technical teams to identify and prioritize opportunities for AI ‑ enabled process optimization across finance, procurement, HR, supply chain, and related modules.

Perform such other duties as may be assigned.

Qualifications: Required Qualifications and Experience

Education

Master’s degree in Management, Information Technology, Computer Science, Engineering, or a related field from an accredited academic institution with five years of relevant professional experience; or,
University degree in the above fields with seven years of relevant professional experience.
Certification in Oracle Cloud technologies is an advantage.

Experience

Experience with Oracle Cloud Infrastructure – either in a similar system administration role or a platform administrator is required;
Experience working with Oracle ERP and Oracle Cloud Infrastructure is a must;
Experience working with Microsoft technologies is an advantage;
Experience enabling Oracle Fusion AI capabilities is a must;
First-hand experience in implementing, monitoring, and maintaining Oracle Cloud solutions, including major services related to Oracle Integration Cloud, VBCS, Compute, Storage, Networking, ATP Database and Security;
First-hand experience with the Oracle ERP solution is required; knowledge of ERP modules (HR, Finance, Procurement) would be an advantage; and,
Experience with user management and IAM policies with OCI.

Skills

Demonstrated ability to liaise effectively with internal technical and business stakeholders; and,
Ability to coordinate activities involving internal resources, consultants and system integrators (contractors).

Languages

For this position, fluency in English is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link . Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage : Demonstrates willingness to take a stand on issues of importance.
Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.
Accountability : Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.

IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.

IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM WAVE system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted.

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