- Location: Valencia, Spain (100% On-site)
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Project: International Fintech & Banking
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Language Requirements: German (Fluent/Native) & English (B2 Minimum)
The OpportunityAre you a fluent German speaker looking to build a career in the sun-drenched city of Valencia? We are looking for motivated Customer Advisors to join our growing banking project. Whether you are seeking a full-time role or flexible part-time hours, this is your chance to join a dynamic, international team in one of Europe's most vibrant coastal cities.
In this role, you won't just be answering phones; you will serve as the face of a leading banking institution, helping customers manage their finances, navigate digital platforms, and resolve complex inquiries with professionalism and empathy.
What You'll Do
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Expert Support: Assist German-speaking customers via phone, email, and chat regarding account management, transactions, and digital banking tools.
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Problem Solving: Identify customer needs and provide accurate, "human-first" solutions in a timely manner.
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Security & Compliance: Maintain high standards of data privacy and follow banking protocols to ensure secure transactions.
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Continuous Improvement: Collaborate with your team to enhance the overall customer journey.
Training & DevelopmentWe ensure you are fully prepared before taking live requests through a structured onboarding program:
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Initial Duration: First 5 weeks
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Schedule: 09:00–15:00 initially, transitioning to your agreed standard schedule
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Content: Deep dive into banking software, financial regulations, and communication excellence
Working Hours & OptionsWe offer full-time and flexible part-time contracts to fit your lifestyle. Select your preferred fixed schedule prior to starting:
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Contract Types: 40-hour full-time standard, or 30-hour and 35-hour part-time options
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Morning Shift: 07:00–16:00
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Afternoon Shift: 14:00–24:00
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Type: 100% On-site in our Valencia office
Candidate Profile
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Language Skills: Native or near-native German (C1/C2) and solid English skills (B2 minimum).
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Mindset: A positive, "can-do" attitude and strong potential. Prior banking or customer service experience is a plus, but not required.
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Residency: Currently living in or willing to relocate to Valencia, with valid EU work authorization.
Compensation & Benefits
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Base Salary: €21,000 gross annual pay (pro-rated for part-time schedules)
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Performance Bonus: Up to €1,200 annual KPI bonus
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Health & Wellness: Comprehensive private health insurance and life insurance included
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Career Growth: Clear pathways into Team Lead, Quality Analyst, or Trainer roles
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Environment: A modern office in Valencia featuring a multicultural atmosphere and regular team events
