Company Overview
Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.
Position Overview
The Siemens EDA Global Support team is seeking a dynamic Support Application Engineer for the Xpedition Enterprise and EDM tools suite. Building on EDA experience and system administration skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.
Key Responsibilities
- Proactively assist customers to become productive with Xpedition and its related tools
- Help customers achieve project deadlines by providing support by phone, electronic means, or on-site
- Engage with existing customers to understand and provide guidance for their PCB design methodology
- Assist account teams with struggling customers to overcome challenges
- Interface with customers and Electronic Board Systems engineering and provide feedback in both directions
- Regularly participate in meetings and conference calls with customers, both internal and external
- Work as part of the account team to develop solutions for customer issues and take an active role in communicating these solutions to the customer
- Capture knowledge for web-based support systems in the form of articles, white papers, and videos
- Provide proactive customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
- Actively participate in marketing and sales activities such as workshops and seminars
- Provide first-line support for all tools in the Xpedition tool suite
Qualifications
- Broad knowledge in electrical system design
- Detailed understanding of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium, or similar
- Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment
- Ability to build strong rapport and credibility with customers' organizations while maintaining an internal network of contacts
- Manage multiple tasks and customer issues concurrently
- Strong technical communication skills and presentation skills
- Willingness and ability to travel
- Proficiency in English and Spanish language
Preferred Qualifications
- Detailed knowledge of the Siemens Xpedition Enterprise and EDM tool suite
- Familiarity with scripting languages such as Python and C#
- Strong project management and communication skills – both written and verbal; prior project management experience is a plus
- Proficiency in other languages common in the EU
Why Us
We are Siemens: At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!
Our Benefits & Rewards
The salary range for this position is EUR 52,100 to 83,300 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/
Diversity & Inclusion
We value equal opportunities and welcome applications from people of all backgrounds. At Siemens, we believe diverse perspectives drive innovation and excellence. We are committed to fostering an inclusive workplace where everyone can thrive. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Siemens Software. Transform the Everyday
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